Wiki https://agnx.com/helpdesk/ 2026-04-08T01:24:04+00:00 https://agnx.com/helpdesk/ https://agnx.com/helpdesk/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2023-09-29T08:02:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:2auth_admin_guide&rev=1695974531&do=diff Home > FAQ > Admin > Managing User Accounts > Administrator's Guide to 2Auth (Second Factor Authentication) Administrator's Guide to 2Auth (Second Factor Authentication) Welcome to the Administrator's guide for 2Auth (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts. text/html 2023-09-29T06:21:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:access_user_list&rev=1695968475&do=diff Home > FAQ > Admin > Managing User Accounts > Accessing Users List Accessing Users List Accessing the users list is a fundamental task for avomaster (or voadmins) to manage user accounts within Lookafter VO (Virtual office) panel. 1. Log in with your domain's avomaster account via text/html 2024-08-19T03:35:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:add_alternate_email_for_user&rev=1724038534&do=diff Home > FAQ > Admin > Managing User Accounts > Adding an Alternate Email Address For a User Adding an Alternate Email Address For a User To add an alternate email address for a user: 1. Log in as the avomaster or voadmin account. 2. Go to Profile > Admin. 3. Click on the username. 4. Enter the user's alternate email address in the text/html 2020-07-06T08:53:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:add_user_into_mail_group_ui1&rev=1594025623&do=diff Adding Users into Mail Group To add a user into a mail group: 1. Go to Profile > Admin. 2. From the list of Admin Tasks, select Group. 3. Then, click on the button of the group you wish to add a new member. 4. To add a member to the group, click on the text/html 2022-03-17T07:30:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:assign_user_as_voadmin&rev=1647502257&do=diff Home > FAQ > Admin > Managing User Accounts > How to assign a user to become a voadmin How to assign a user to become a voadmin To assign a user as a voadmin user: 1. Login as the Avomaster (or voadmin). 2. Go to Profile > Admin. 3. Under User Account, click on the user whom you want to set as voadmin. text/html 2022-03-10T01:38:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:assign_user_to_groups&rev=1646876328&do=diff Home > FAQ > Admin > Managing User Accounts > How to assign users to respective groups How to assign users to respective groups? In this guide, we will show you the steps on how to assign users in your domain to specific groups set by you. Grouping users under similar departments makes communications much easier and promotes better transparency in the working environment. text/html 2022-05-25T01:16:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:assigning_multiple_users_to_a_mail_group&rev=1653441373&do=diff Home > FAQ > Admin > Managing User Accounts > Assigning multiple users to a mail group Assigning multiple users to a mail group 1. Login as the avomaster or voadmin. Then, go to Profile > Admin. 2. Under Admin Tasks, select Group. 3. Click on the group where you want to add or assign new members. text/html 2022-11-28T08:15:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:configure_user_incoming_and_outgoing_bcc&rev=1669623344&do=diff Home > FAQ > Admin > Managing User Accounts > Configuring User Incoming and Outgoing BCC Configuring User Incoming and Outgoing BCC If you are a manager or supervisor who would like to receive and view your user’s incoming and outgoing emails, you can do so by adding your VO email address onto the user’s Incoming and Outgoing BCC settings. text/html 2022-03-31T09:16:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:create_a_new_user_account_with_avomaster&rev=1648718177&do=diff Home > FAQ > Admin > Managing User Accounts > Create new user account as Avomaster How do I create a new user account as the Avomaster 1. Login to the Avomaster account. On the dashboard, click on the Create New User Account button. 2. Enter the user name and password for the new user. Click text/html 2022-03-31T09:33:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:create_a_new_user_account_with_voadmin&rev=1648719214&do=diff Home > FAQ > Admin > Managing User Accounts > Create new user account as voadmin How do I create a new user account as voadmin 1. Login with the voadmin account. Go to Profile > Admin. 2. Under Account List, click New. 3. Key in the user name and password for the new user account. Then, click text/html 2022-05-30T02:14:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:disable_incoming_email_for_user&rev=1653876873&do=diff Home > FAQ > Admin > Managing User Accounts > Disabling incoming emails for a user How to disable incoming emails getting into a user's mailbox? Question: I have an inactive user account that no longer needs to receive incoming emails. How do I stop emails from coming in to the user's mailbox? text/html 2022-03-10T08:08:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_adjust_user_s_email_space&rev=1646899683&do=diff Home > FAQ > Admin > Managing User Accounts > How to adjust user email space How to adjust user email space? Please follow the steps below to increase/decrease user email space: 1. Login to your Avomaster or voadmin account. 2. Then, go to Profile > Admin. 3. On the accounts list, select the user that you wish to increase the mailbox space. text/html 2022-04-18T09:37:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_adjust_user_s_storage_disk_space&rev=1650274629&do=diff Home > FAQ > Admin > Managing User Accounts > How to adjust user storage disk space How to adjust user storage disk space? Storage Center disk space limit refers to the available storage size for a user's Private folder. The Administrators (Avomaster and Voadmin) may adjust (increase/decrease) the Storage Center disk space limit of their users. text/html 2022-03-17T09:22:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_change_avomaster_alternate_email&rev=1647508937&do=diff Home > FAQ > Admin > The Basics > How to change Avomaster alternate email How to change Avomaster alternate email? It is important to keep the Avomaster’s alternate email address up-to-date, as it is a way to recover the Avomaster account’s password in case you have lost or forgotten about it. text/html 2020-08-13T10:12:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_create_a_group_email_ui1&rev=1597313566&do=diff How to create a group email You'll need to login as the Avomaster or voadmin to create new email group. In the sample below, we are creating a mail group for “sales” team. 1. Go to Profile > Admin. 2. From the list of Admin Tasks, select Group text/html 2022-05-20T04:23:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_create_a_group_email&rev=1653020631&do=diff Home > FAQ > Administrator > Managing Email Configurations > How to create a mail group How to create a mail group You are required to login as the Avomaster or voadmin to create new email group. Please follow the steps below to create a new email group: 1. Go to Profile > Admin. 2. Under Admin Tasks, select text/html 2022-03-10T03:17:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_create_a_new_user_account&rev=1646882262&do=diff Home > FAQ > Admin > Managing User Accounts > Create new user account How do I create a new user account? To create a new user account, you are required to login as the Avomaster or voadmin. There is a slight difference between Avomaster's and voadmin's interface in terms of creating a new user account. If you are logging in as the Avomaster, please refer to the text/html 2022-04-01T08:20:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_delete_a_group&rev=1648801234&do=diff Home > FAQ > Administrator > Managing Email Configurations > How to delete a mail group How to delete a mail group When a mail group is no longer needed and you want to delete it: 1. Login as the Avomaster or voadmin. 2. Go to Profile > Admin. 3. Under Admin Tasks, select Group. 4. Click on the group in which you want to delete (For example, guest). text/html 2022-03-10T03:33:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_delete_a_user_account&rev=1646883216&do=diff Home > FAQ > Admin > Managing User Accounts > Delete a user account How to delete a user account? Before you proceed: Please note that once a user is deleted, all the user's data like email, files, etc will be removed as well. To delete a user account, you are required to login as the Avomaster or voadmin. Then, follow the steps below: text/html 2022-04-15T02:18:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_export_users&rev=1649989120&do=diff Home > FAQ > Admin > Managing User Accounts > How to export users How to Export Users To export users, you are required to login as the Avomaster or voadmin. 1. Go to Profile > Admin. 2. Under Accounts List, click on Export. 3. Then, click Export “Table” to export the users in a CSV file. text/html 2022-03-09T09:44:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_manage_group&rev=1646819094&do=diff Home > FAQ > Admin > The Basics > How to assign users to respective groups How to assign users to respective groups? In this guide, we will show you the steps on how to assign users in your domain to specific groups set by you. Grouping users under similar departments makes communications much easier and promotes better transparency in the working environment. text/html 2022-04-19T03:36:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_reset_avomaster_password&rev=1650339399&do=diff Home > FAQ > Admin > The Basics > How to reset/retrieve the Avomaster password How to reset/retrieve the Avomaster password? 1. On the Lookafter client login page, click the Forgot password? link. 2. Then, enter “avomaster@yourdomain.com” (where yourdomain.com is your actual domain) into the given field and click text/html 2022-03-10T04:07:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_reset_user_password&rev=1646885265&do=diff Home > FAQ > Admin > Managing User Accounts > How to reset a user password How to reset a user password? The Avomaster or voadmin user may reset a user account's password when: * The user account is compromised * The user forgets his/her password * The user requests for a new password text/html 2022-04-18T09:58:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_reset_user_s_sap_settings&rev=1650275894&do=diff Home > FAQ > Admin > Managing User Accounts > How to reset user's SAP settings How to reset user's SAP settings? Question: My user is getting the following message when trying to log in to the VO account. What should I do? Answer: Users will get this message when they are trying to log in from a country that they have not whitelisted in their text/html 2022-04-19T02:57:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_set_mail_redirect&rev=1650337057&do=diff Home > FAQ > Admin > Managing User Accounts > How to Set Up Email Redirect for a User How to Set Up Email Redirect for a User Email redirect refers to automatic forwarding of all emails that are received by a user to another email address. Do note that free email address (like gmail, yahoo) is not allowed to be used for email redirect, and there is no guarantee that all emails will be forwarded successfully. Please refer to text/html 2022-04-01T08:30:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_turn_on_off_special_tag_ax_xxxxxxxx_in_mail_subject&rev=1648801844&do=diff Home > FAQ > Admin > Managing Email Configurations > How to turn on/off special tag [AX-xxxxxxxx] in mail subject How to turn on/off special tag [AX-xxxxxxxx] in mail subject? To turn off the mail subject special tag (what is it?): 1. Login with Avomaster/voadmin account. 2. Then, go to Profile > text/html 2022-04-19T02:37:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_view_my_vo_email_and_storage_available_space&rev=1650335870&do=diff Home > FAQ > Admin > Managing User Accounts > How to view my VO email and storage available space How to view my VO email and storage available space? As an administrator, you can view the total, allocated and available space for your email and Storage Center. To access this piece of information: text/html 2022-04-19T03:10:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:how_to_view_user_s_mail_space_usage&rev=1650337802&do=diff Home > FAQ > Admin > Managing User Accounts > How to view user's mail space usage How to view user's mail space usage? 1. Login as avomaster or voadmin. 2. Then, go to Profile > Admin. 3. Under the account list, click on Show usage. 4. The system will then fetch and display the user's email usage at the text/html 2022-04-04T00:56:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:my_users_are_getting_many_spam_mail_what_should_i_do&rev=1649033768&do=diff Home > FAQ > Admin > Managing Email Configurations > My users are getting many spam emails. What should I do? My users are getting many spam emails. What should I do? Please be informed that our system will detect and filter quite a lot of emails with high junk ranking before they reach your mailbox. text/html 2021-04-05T07:10:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:remove_user_from_mail_group_ui1&rev=1617606639&do=diff Removing Users from Mail Group To remove a user from a mail group: 1. Go to Profile > Admin. 2. From the list of Admin Tasks, select Group. 3. Then, click on the button of the group you wish to remove a member. 4. To remove a member from the group, simply click the [x] button of the username. text/html 2021-04-05T07:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:remove_user_from_mail_group_ui2&rev=1617606596&do=diff Removing Users from Mail Group To remove a user from a mail group: 1. Go to Profile > Admin. 2. From the list of Admin Tasks, select Group. 3. Then, click on the group where you want to remove a user. In this example, we select “voadmin”. text/html 2022-04-01T09:37:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:setup_group_mail_fwd&rev=1648805844&do=diff Home > FAQ > Admin > Managing Email Configurations > Set Up Email Forwarding from Mail Group Set Up Email Forwarding from Mail Group You can choose to forward all emails intended to a mail group to another email address. To do so: 1. Login as a voadmin or an Avomaster. 2. Go to Profile text/html 2022-04-01T08:36:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:user_account_compromised_email_notification&rev=1648802183&do=diff Home > FAQ > Admin > Managing Email Configurations > I received an email notification about my user’s account being compromised. What should I do? I received an email notification about my user’s account being compromised. What should I do? Question: I received an email notification about my user’s account being compromised, such as below. text/html 2022-04-01T09:21:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:user_mail_footer&rev=1648804896&do=diff Home > FAQ > Admin > Managing Email Configurations > How to set standardised mail footer for all users How to set standardised mail footer for all users The administrator (Avomaster/voadmin) can set a standardised mail footer for all users, which will be appended at the bottom of the email messages that they sent. text/html 2022-04-01T09:05:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:user_mailbox_is_getting_full_email_notification&rev=1648803958&do=diff Home > FAQ > Admin > Managing Email Configurations > What to do when I receive a user mailbox full notification I received notification about my user’s mailbox getting full. How can I help them? You are getting this email notification because your user's mailbox is almost or already reached the available email quota. ( text/html 2026-03-30T01:26:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:what_is_avomaster&rev=1774834003&do=diff Home > FAQ > Admin > The Basics > What is AVOMASTER What is AVOMASTER? AVOMASTER is the power user for Virtual Office (VO). AVOMASTER has the full access rights to do all the settings and the configuration to any user and any module. The main role of AVOMASTER is managing VO. text/html 2022-03-09T02:49:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:what_is_ucar&rev=1646794197&do=diff Home > FAQ > Admin > The Basics > What is UCAR What is UCAR? UCAR stands for “User Control Access Right”. You may use this feature to control the access right of each UCAR group to the different application (objects) within the system. UCAR allows an administrator and other authorized user(s) to control access to all application modules (and their features, folders and files) by assigning access privilege with both the text/html 2022-03-09T02:46:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=faq:administrator:what_is_voadmin_user&rev=1646794004&do=diff Home > FAQ > Admin > The Basics > What is a voadmin user What is a voadmin user? Voadmin is a default VO user group that has the administrator's privileges similar to the Avomaster's. Users that are assigned to this group can manage their VO users without the necessity to login as the Avomaster.