Wiki https://agnx.com/helpdesk/ 2026-04-17T11:09:27+00:00 https://agnx.com/helpdesk/ https://agnx.com/helpdesk/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2020-07-23T02:50:32+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:add_members_to_group&rev=1595472632&do=diff Home > FAQ > VOChat > Add Member to Group Chat VOChat: Adding Someone to a Group Chat Note: Only the owner of the group has the authority to add new member to the group. To add someone to a group chat: * Open the group conversation you want to add the person to. text/html 2020-07-23T02:42:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:create_group_chat&rev=1595472154&do=diff Home > FAQ > VOChat > Create Group Chat VOChat: Creating a group conversation To start a group chat: * Launch VOChat. * Click from the left panel and select “New Group”. * Provide a name for the group. * Select who you want to be in the group. You can utilize the search feature to look for a person. text/html 2020-07-23T02:21:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:get_started&rev=1595470905&do=diff Home > FAQ > VOChat > Get Started VOChat: Get Started VOChat is a live chat application available in the Virtual Office platform. To launch the application, simply click on the [VOChat] box on the bottom right of your screen. Once the VOChat box is expanded, you can text/html 2020-07-23T02:56:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:remove_members_from_group&rev=1595472983&do=diff Home > FAQ > VOChat > Remove Member from Group Chat VOChat: Removing Someone from a Group Chat Note: Only the owner of the group has the authority to remove a member from the group. To remove someone from a group chat: * Open the group conversation you want to remove the person from. text/html 2020-07-27T05:03:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:send_files&rev=1595826216&do=diff Home > FAQ > VOChat > Send Files VOChat: Sharing Files To send a file via VOChat: * Open the chat conversation of the person you want to send file to. * Click on the message box. * Select a file to send. * The recipients can then click on the file to download it at their end. text/html 2020-07-23T02:30:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:send_message&rev=1595471446&do=diff Home > FAQ > VOChat > Send Chat Messages VOChat: Sending Chat Messages To send a direct message on VOChat: * Launch VOChat. You can click on the collapsed box on the bottom right of your screen. * Select a person to send a message. * Enter your message on the text/html 2020-12-04T03:18:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_add_operator&rev=1607051921&do=diff Home > FAQ > VOChat > Add Operators into Public Channel VOChat for Website: Adding Operators into Public Channel Yes. You can have multiple operators in a public channel. All operators of a public channel will be able to receive the incoming chat messages from your website visitors, and reply to those messages. text/html 2020-12-04T04:49:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_canned_replies&rev=1607057399&do=diff Home > FAQ > VOChat > Canned Replies VOChat for Website: About Canned Replies Canned replies are responses that you have saved, for personal or team use. These responses can be generic messages that are frequently used to reply your visitors. The benefit of having canned replies is that you can quickly reply to your visitors by selecting the responses from the list, without typing the full sentence again. text/html 2020-12-10T08:05:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_create_channel&rev=1607587504&do=diff Home > FAQ > VOChat > VOChat for Website Setup VOChat for Website: Setup *Note that you are required to login as a voadmin or Avomaster to perform the following steps. 1. Launch VOChat. Click on the icon and select New Public Channel. 2. Provide a name for the channel, for example, Customer Support, and click text/html 2020-12-04T02:38:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_creation_limit&rev=1607049526&do=diff Home > FAQ > VOChat > Public Channel - Limit VOChat for Website: How many public channels can I create for my domain? As of the current beta release, only one public channel can be created for each domain. When there is already an existing public channel being created, you will see the following error when you try to create another new public channel. text/html 2020-12-04T04:43:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_customize_offline_text&rev=1607057035&do=diff Home > FAQ > VOChat > Customize Offline Message VOChat for Website: Customizing Online Message If none of the operators is online, the visitors will see the offline message on the chat widget. To change this message: 1. On your VOChat, click on the icon, and then click on the text/html 2020-12-04T04:44:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_customize_online_text&rev=1607057048&do=diff Home > FAQ > VOChat > Customize Online Greeting Message VOChat for Website: Customizing Online Greeting Message If one of your operators is online, the visitors will see the online greeting message as the first message on the chat widget. To change this message: text/html 2020-12-02T09:36:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_overview&rev=1606901777&do=diff Home > FAQ > VOChat > About Public Channel VOChat for Website: About Public Channel As VOChat only allows chat messaging between users of the same Virtual Office (VO) domain, public channel is a channel that allows you to chat with public users - someone that does not have a user account in the your VO domain. text/html 2020-12-02T09:37:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_permission&rev=1606901839&do=diff Home > FAQ > VOChat > Public Channel - Permissions VOChat for Website: Who can create public channels? As of the current beta release, public channels can only be created by a voadmin user, or the Avomaster of your domain. text/html 2020-12-04T03:51:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_receive_visitor_chat&rev=1607053896&do=diff Home > FAQ > VOChat > View Visitor Chat VOChat for Website: View Chat Messages Sent By Visitors When a visitor sent a chat message via the chat widget on your website, you will see an alert on the (Visitors) icon at VOChat, as shown in the image below. Click on this icon, and you'll see the visitor's name on the users column. text/html 2020-12-04T04:06:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_remove_operator&rev=1607054770&do=diff Home > FAQ > VOChat > Remove Operators from Public Channel VOChat for Website: Removing Operators from Public Channel Note that only the channel creator (owner) can add/remove operators for the public channel. To remove an operator from a public channel: 1. On your VOChat, click on the text/html 2020-12-04T04:57:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://agnx.com/helpdesk/doku.php?id=guide:vochat:vochat_web_view_visitor_source&rev=1607057828&do=diff Home > FAQ > VOChat > View Visitor Source VOChat for Website: Viewing Visitor Source To view the more information about a visitor: 1. On the visitor's chat screen, click on the [more] icon. 2. Select View visitor. 3. You will be able to see the user's contact details under the