faq:email:integrating_email_with_third_party_services
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| faq:email:integrating_email_with_third_party_services [2025/08/07 16:35] – [⚙️ Alternative Option: Add the Third Party’s Server to Your SPF Record] vikki | faq:email:integrating_email_with_third_party_services [2025/08/07 16:53] (current) – [1) If They Are Using Their Own Domain (e.g. @thirdpartyservice.com)] vikki | ||
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| Line 6: | Line 6: | ||
| Before setting up, find out whether the third-party system will send emails: | Before setting up, find out whether the third-party system will send emails: | ||
| - | * [[faq: | + | * [[faq: |
| - | * [[faq: | + | * [[faq: |
| ---- | ---- | ||
| ===== 1) If They Are Using Their Own Domain (e.g. @thirdpartyservice.com) ===== | ===== 1) If They Are Using Their Own Domain (e.g. @thirdpartyservice.com) ===== | ||
| - | To ensure these emails arrive in your inbox and are not filtered as spam, it is recommended to **whitelist the sender domain in your [[faq: | + | Some third-party systems send emails using their own domain. |
| For Example: You're using a payroll system that sends pay slips from @hrsystem.com.\\ | For Example: You're using a payroll system that sends pay slips from @hrsystem.com.\\ | ||
| - | To receive them consistently, | + | To receive them consistently, |
| - | + | ||
| - | | + | |
| This tells the email server to always accept emails from that domain, even if spam filters might otherwise apply. | This tells the email server to always accept emails from that domain, even if spam filters might otherwise apply. | ||
| + | <fc # | ||
| + | If they do not, their emails may still be rejected by our server for failing anti-spoofing checks - even if whitelisted.\\ | ||
| + | We recommend confirming this with the third-party provider if you encounter any delivery issues. | ||
| ---- | ---- | ||
| Line 26: | Line 27: | ||
| ===== 2) If They Are Using Your Domain (e.g. @yourcompany.com) ===== | ===== 2) If They Are Using Your Domain (e.g. @yourcompany.com) ===== | ||
| - | This is more sensitive: If the system sends emails using your domain but doesn' | + | This is more sensitive: If the system sends emails using your domain but doesn' |
| Depending on the capabilities of the third-party service, choose from the options below: | Depending on the capabilities of the third-party service, choose from the options below: | ||
| Line 50: | Line 51: | ||
| - | ==== 💡 Fallback Option: Use a Subdomain | + | ==== ⚠️ If None of the Above Options Are Available |
| - | If SMTP isn't available | + | |
| + | If the third-party service does not support | ||
| - | This method helps isolate third-party sending without affecting the deliverability of emails from your main domain. | ||
| - | <color # | ||
faq/email/integrating_email_with_third_party_services.1754555716.txt.gz · Last modified: 2025/08/07 16:35 by vikki
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