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--- faq:email:webmail [2015/07/22 15:04] – [How to create signature for my webmail?] vikki
+++ faq:email:webmail [2015/07/29 13:31] (current) – removed vikki
@@ Line 1: / Line 1: @@
-[[:faq|FAQ]] / [[faq:email|Email FAQ]] / [[faq:email:webmail|Webmail]]
-======= Webmail =======
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-**Jump to a topic:**
-  * [[faq:email:webmail#how_to_create_signature_for_my_webmail|How to create signature for my webmail?]]
-  * [[faq:email:webmail#how_to_create_a_personal_folder_mailbox_in_my_email_list|How to create a personal folder/ mailbox in my email list?]]
-  * [[faq:email:webmail#how_to_move_emails_to_my_personal_folder_other_mailbox|How to move emails to my personal folder/other mailbox?]]
-  * [[faq:email:webmail#blacklist_a_sender_email_address_on_your_webmail|Blacklist a Sender Email Address on your Webmail]]
-  * [[faq:email:webmail#what_is_the_maximum_attachment_size_limit_on_webmail|What is the maximum attachment size limit on webmail?]]
-  * [[faq:email:webmail#email_quarantined_reminder|Email Quarantined Reminder]]
-  * [[faq:email:webmail#how_to_get_email_headers_from_webmail|How to Get Email Headers from Webmail?]]
-  * [[faq:email:webmail#how_to_setup_auto-reply_in_webmail|How to Setup Auto-Reply in Webmail]]
-  * [[faq:email:webmail#the_special_tag_ax-xxxxxxxx_in_mail_subject|The special tag [AX-xxxxxxxx] in mail subject]]
-  * [[faq:email:webmail#how_to_redirect_email|How to redirect email?]]
-  * [[faq:email:webmail#what_is_the_maximum_number_of_email_i_can_set_to_view_per_page_and_how_do_i_do_it|What is the maximum number of email I can set to view per page and how do I do it?]]
-  * [[faq:email:webmail#can_i_use_different_html_editor_to_compose_my_email|Can I use different HTML Editor to compose my email?]]
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-===== How to create signature for my webmail? =====
-**Create New Signature**\\
-. Go to Email -> General -> Signature\\
-. You can enter maximum of 6 signatures and as the final steps, click on **[update]** to save the settings.\\
-. Optional : You can select "Random" option when you want the signature to be insert into the email randomly.
-**Insert Signature**\\
-You can select the signature when composing email when you have more than 1 signatures.
-For more detailed steps please refer [[here|faq:email:webmail:webmail-signature]].
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-===== How to create a personal folder/ mailbox in my email list? =====
-Go to **Email** --> **Folders**\\
-Enter the folder name into **New Mailbox** column and click on **Create**. Refresh your mailbox list and the new folder/ mailbox will be display.
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-===== How to move emails to my personal folder/ other mailbox? =====
-  - Select the email(s) that you wish to move.
-  - Select the destination folder from the dropdown menu.\\ {{:faq:email:move:move.png?nolink|}}
-  - Click [Move to].
-You can also move your emails after viewing them.
-  - Select the destination folder from the dropdown menu. \\ {{:faq:email:move:move2.png?nolink|}}
-  - Click [Move to].
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-===== Blacklist a Sender Email Address on your Webmail =====
-If you are constantly receiving emails in your Inbox that you identified as spam or Junk, you can either set it as Junk through Global Mail Rules or configure an email blacklist using Global Mail Rules or configure an email blacklist using your webmail account.\\
-  - Login to your webmail. Go to **Email**.
-  - Under **Configuration**, select **Options**.
-  - Scroll down till you see the **Black list** option.
-  - Key in the email address that you wanted to blacklist on the given field.\\ Remember to select the **Black list** checkbox.
-  - Click the **Save** button to save your configuration.
-Refer how to blacklist sender email address with guided images [[faq:email:webmail:blacklist_a_sender_email_address_on_your_webmail|here]].
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-===== What is the maximum attachment size limit on webmail? =====
-You can send messages up to 200MB in size on webmail.\\
-If you would like to send attachments that are larger than this, you can use Drop File on Storage instead.\\
-Note that you may not be able to send larger email attachments if you are using other email clients that have their own attachment limit (e.g. [[http://support.microsoft.com/kb/2222370|Ms Outlook 2010 only allows up to 20MB of total attachment size]]).\\
-You may also not be able to send larger email attachments to recipients who use other email services with smaller attachment limits. If your attachment is too large to be sent to your recipients, you can drop the files to them instead.
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-===== Email Quarantined Reminder =====
-If you received an email quarantined reminder, do not worry. \\
-Basically this email is sent out by Afteroffice mail system when it found attachment of the email contains computer virus or other form of dangerous files. The email has been saved at a separate location.\\
-The objective of the email is to inform you that you have been kept safe by the our system. But in the case you are sure that the email is legitimate, you may ask the system to re-deliver the email to you by clicking on the link provided within the email.\\
-To re-deliver the email to you:\\
-. Click [I want this email].\\
-{{:faq:email:email_quarantined.png?nolink|}}\\
-. Then, on the "Email Retrieval" page, click [Send].\\
-Note that all quarantined emails will only be kept for 7 days.
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-===== How to Get Email Headers from Webmail? =====
-. Go to Email.\\
-. Locate the email that you wish to retrieve the headers.\\
-. Click and open the email.\\
-. Click "**View Source**" on top right of your email message.\\
-{{:faq:email:email_header-view_source.png?nolink|}}
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-===== How to Setup Auto-Reply in Webmail =====
-When you are out of the office, you can setup an auto-reply feature on your webmail to notify people that you are unavailable at the moment. The auto-reply feature will automatically respond to the people who send email to you while you are away.
-  - Login to your webmail. Click on **Email**.
-  - On the left panel under **Configuration**, click on **Options**.
-  - Check the **Enable auto reply** option.\\ Key in your desired **Prefix add to subject and Body of reply**.
-  - Scoll down the page and click on the **Save** button to save your configuration.
-Now that you have enabled the auto-reply feature, when someone sends an email to you, he will receive the auto-reply message as configured above.\\
-Refer steps with guided images [[faq:email:webmail:how_to_setup_auto-reply_in_webmail|here]].
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-===== The special tag [AX-xxxxxxxx] in mail subject =====
-AVO insert a unique tag like [AX-xxxxxxxxxx] in all of the incoming and outgoing subject of email, in order to provide a better, more consistent email conversation and threading.\\
-Consult your Administrator if you would like to turn it off.\\
-If you are the Administrator, refer [[faq:administrator:turn_off_mail_subject_special_tag|here]] to turn off the tag.
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-===== How to redirect email? =====
-Redirect email means automatically forward all of your incoming email to other account that can be either in the same domain, or any other email address **other than free email services** such as Gmail ([[faq:email:email_troubleshooting#why_can_t_i_redirect_email_to_free_email_services|Why?]]).\\
-In order to this:
-  - Login with your AVO account.
-  - Click "Email", then "Options".
-  - Turn on "Redirect incoming email" (checked).
-  - In the text box below, type the full email address that you want all your new incoming email forward to.
-  - Click "Save".
-**Caveat:**\\
-If you decide not to login with this particular account to manage your email later, make sure you unchecked "Keep incoming email" option, so that all incoming email will not stay in your Inbox.\\
-This is ensure your mailbox will not be filled.\\
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-===== What is the maximum number of email I can set to view per page and how do I do it? =====
-The maximum number view of message is 1000.\\
-You may go to **VO -> Email -> Folder Setting -> Settings**.\\
-Look for the option on "**Show number of messages per page**".\\
-Select the desired one and click on **Save**.
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-===== Can I use different HTML Editor to compose my email? =====
-Yes. You can change it on your **VO -> Profile -> HTML Editor**.\\
-You can either change to:\\
-  * System Standard
-  * WYSIWYG
-  * TinyMCE (simple and clean)
-  * TinyMCE Full
-or disable it.
-Click **Update** after you have make the change.
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