faq:profile:reset_my_password
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| faq:profile:reset_my_password [2014/05/30 12:55] – created vikki | faq:profile:reset_my_password [2014/06/13 15:55] (current) – removed vikki | ||
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| - | ===== How to reset/ | ||
| - | You may reset/ | ||
| - | When you reset your password, the system will send the password to your **Alternate Email**, which you can define beforehand on your VO webmail account.\\ | ||
| - | To define your alternate email address, login to your VO account, go to **Profile -> Email -> General**.\\ | ||
| - | Key in the email address on the given field under **Alternate email**.\\ | ||
| - | {{: | ||
| - | |||
| - | ***Note that you must have already defined your alternate email before performing the reset password action.**\\ | ||
| - | |||
| - | ==== Reset Account Password ==== | ||
| - | To reset your account password, please follow the steps below: | ||
| - | - On your login page, click on the **Login** button.\\ {{: | ||
| - | - You will see the error "Login is incorrect" | ||
| - | - On " | ||
| - | - A reset password request confirmation is sent to your alternate email.\\ {{: | ||
| - | |||
| - | Or: | ||
| - | - On your login page, click on the **Forgot password?? | ||
| - | - On " | ||
| - | - A reset password request confirmation is sent to your alternate email.\\ {{: | ||
| - | |||
| - | Upon receiving the email on your alternate email: | ||
| - | - Click on the link to confirm your reset password request.\\ {{: | ||
| - | - Click **Reset Password Now**.\\ {{: | ||
| - | - The new password will be displayed on your browser.\\ {{: | ||
faq/profile/reset_my_password.1401425723.txt.gz · Last modified: 2015/01/16 15:24 (external edit)
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