Home > FAQ > Email > Spam & Junk > Junk Mail FAQ
Junk Mail FAQ
Q: I am getting a lot of junk mail, how to stop this?
A: Enable junk filter. Find out more: Junk Filtering Setup (Users)
Q: Why am I getting junk mail?
A: Your email address is like an online equivalent of your home address or phone number - once you give it to anyone, it is impossible to stop getting calls/letters/emails, even if they were spam. Find out how spammers get your email address.
Q: I have email that isn't junk, how can I tell the Junk filter to skip it?
A: Add the sender's address into your Address Book, and turn on the “Sender is in my Contact list” option.
Optionally, you can request your Administrator to “pass” (whitelist) the sender's address in Global Email Rules.
Q: Junk filter hasn't been omitting many of my junk, what can I do?
A: Increase the level of sensitivity, set it to “high” to see if that improves your junk filtering.
Q: Junk filter hasn't been able to identify some of the junk mail that I've received.
A: Use “blacklist” to block those email. Go to Email > Configuration > Options > Black list to add the sender's email into black list, or click “Block” while you are reading the email in webmail. Learn more: Blacklist a Sender Email Address on your Webmail
Another option is to block the sender's address using Global Email Rules, although this may require Administrator access.
Q: I don't login to webmail often since I am using POP3, is there a way to let VO delete my junk mail collected in the Junk mailbox automatically?
A: Chose “Delete immediately” on your junk filtering setting. Or you can setup your mail client to download the junk mail from time to time. Refer to: Getting email from junk folder on Ms Outlook
Q: I can't access to Junk mail setting.
A: If you see “Junk Mail settings has enabled on the domain level, you are not allow to change it here.” on your junk setting, it means your administrator has turned on the Global Junk Control. The global setting will override your junk setting.
Q: Should I disable webmail's junk filtering option?
A: Disabling the junk filtering option may lead to an increase in junk emails in your inbox. It's generally recommended to keep this feature enabled to help filter out unwanted messages effectively.
Alternatively, if you prefer, you can opt to use your mail client's own spam filter system.
Q: Apart from utilizing the junk filtering and blacklist feature, what other methods can I use to reduce the amount of junk mail I receive?
A: Here are several other ways to reduce the volume of junk emails:
- Avoid sharing your email address indiscriminately, especially on public platforms.
- Unsubscribe from mailing lists or newsletters that you no longer wish to receive.
- Set up email rules to automatically move emails with spam keywords to the Junk folder.
- Consider using disposable email addresses for online registrations or sign-ups.
Q: Will sending bulk emails increase the amount of spam I receive?
A: Yes, sending bulk emails may increase the likelihood of receiving more spam emails. Bulk emailing can expose your email address to spammers and affect your sender reputation, potentially leading to increased spam filtering by email service providers.
