If you feel that accessing to our service is slow, or it could not be reached, we may ask for an MTR report, which helps us trace your network traffic along its path to the server.

To generate an MTR report, please follow these steps:

1. Download WinMTR from https://sourceforge.net/projects/winmtr/ (Skip this step if you have WinMTR installed on your device).

2. Unzip the downloaded file on your local computer.

3. After unzipping the file, open the WinMTR_x64 folder.

4. Double click on WinMTR.exe to open the program.

5. Type the IP address of your server in the Host section. If you are unsure about the IP address, please contact our team to get this detail.

6. Press the Start button to start the MTR report, which may run for at least 10 minutes.

7. After at least 10 minutes of the report running, click the Copy Text to clipboard button.

8. Paste the MTR report to the email and send to us.