If you feel that accessing to our service is slow, or it could not be reached, we may ask for an MTR report, which helps us trace your network traffic along its path to the server.

To generate an MTR report, please follow these steps:

1. Download WinMTR from https://sourceforge.net/projects/winmtr/ (Skip this step if you already have WinMTR installed on your device).

2. Unzip/extract the downloaded file on your local computer.

3. In the extracted folder, open the WinMTR_x64 folder.

4. Double click on WinMTR.exe to launch the program.

5. In the Host section, type the IP address of your server. If you are unsure about the IP address, please contact our team to get this detail.

6. Then, press Start to start the MTR process, which may run for at least 10 minutes.

7. After at least 10 minutes the process has run, click the Copy Text to clipboard button.

8. Paste the MTR report to the email and send to us.