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faq:email:troubleshooting_unreceived_email_on_webmail [2023/10/04 10:28] – created vikki | faq:email:troubleshooting_unreceived_email_on_webmail [2023/10/05 10:11] (current) – [7. Report the issue to helpdesk] vikki | ||
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Occasionally, | Occasionally, | ||
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===== 2. Check hidden emails (filter) ===== | ===== 2. Check hidden emails (filter) ===== | ||
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Try unchecking these checkboxes to see if the expecting email shows up. | Try unchecking these checkboxes to see if the expecting email shows up. | ||
- | ===== 3. Check email rules ===== | + | |{{:faq:email: |
- | If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder. | ||
- | ===== 4. Check blacklist setting ===== | + | ===== 3. Check blacklist setting ===== |
Webmail allows you to block a sender through the blacklist setting. Check if you have mistakenly added the sender to your blacklist, which will blocked all incoming emails coming from that sender. If you found the sender email address in your blacklist, remove it so that you can receive emails from the specific sender. | Webmail allows you to block a sender through the blacklist setting. Check if you have mistakenly added the sender to your blacklist, which will blocked all incoming emails coming from that sender. If you found the sender email address in your blacklist, remove it so that you can receive emails from the specific sender. | ||
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+ | ===== 4. Check email rules ===== | ||
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+ | If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder. | ||
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===== 5. Check your email space ===== | ===== 5. Check your email space ===== | ||
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Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/ | Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/ | ||
- | ===== 6. Report the issue to helpdesk ===== | + | |{{: |
- | If you have gone through | + | |
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+ | ===== 6. Check Global Email Rules ===== | ||
+ | Please request your avomaster or voadmin to access the [[faq: | ||
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+ | ===== 7. Report the issue to helpdesk ===== | ||
+ | If you have gone through | ||
Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender' | Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender' | ||