AGNX

Wiki

User Tools

Site Tools

Trace:
faq:email:troubleshooting_unreceived_email_on_webmail

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision		Previous revision
faq:email:troubleshooting_unreceived_email_on_webmail [2023/10/04 10:28] – created vikkifaq:email:troubleshooting_unreceived_email_on_webmail [2023/10/05 10:11] (current) – [7. Report the issue to helpdesk] vikki
Line 8: Line 8:
  
 Occasionally, emails that are genuinely important may end up in your Junk folder due to several reasons. Hence, be sure to check through your Junk folder if you did not see the expecting email in your Inbox folder. Occasionally, emails that are genuinely important may end up in your Junk folder due to several reasons. Hence, be sure to check through your Junk folder if you did not see the expecting email in your Inbox folder.
 +
 +|{{:faq:email:webmail:troubleshooting_unreceived_email:1.jpg|}}|
  
 ===== 2. Check hidden emails (filter) ===== ===== 2. Check hidden emails (filter) =====
Line 15: Line 17:
 Try unchecking these checkboxes to see if the expecting email shows up. Try unchecking these checkboxes to see if the expecting email shows up.
  
-===== 3. Check email rules =====+|{{:faq:email:webmail:troubleshooting_unreceived_email:2.jpg|}}|
  
-If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder.  
  
-===== 4. Check blacklist setting =====+===== 3. Check blacklist setting =====
  
 Webmail allows you to block a sender through the blacklist setting. Check if you have mistakenly added the sender to your blacklist, which will blocked all incoming emails coming from that sender. If you found the sender email address in your blacklist, remove it so that you can receive emails from the specific sender. Webmail allows you to block a sender through the blacklist setting. Check if you have mistakenly added the sender to your blacklist, which will blocked all incoming emails coming from that sender. If you found the sender email address in your blacklist, remove it so that you can receive emails from the specific sender.
 +
 +|{{:faq:email:webmail:troubleshooting_unreceived_email:4.jpg|}}|
 +
 +
 +===== 4. Check email rules =====
 +
 +If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder. 
 +
 +|{{:faq:email:webmail:troubleshooting_unreceived_email:3.jpg|}}|
 +
  
 ===== 5. Check your email space ===== ===== 5. Check your email space =====
Line 27: Line 38:
 Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/voadmin to increase your email space. Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/voadmin to increase your email space.
  
-===== 6. Report the issue to helpdesk ===== +|{{:faq:email:webmail:troubleshooting_unreceived_email:5.jpg|}}| 
-If you have gone through step 1 to 5 and still could not locate or receive a sender's email, please contact helpdesk@lookafter.com for further investigation.+ 
 + 
 +===== 6. Check Global Email Rules ===== 
 +Please request your avomaster or voadmin to access the [[faq:email:global_mail_rules_configuration|Global Email Rules]] and check if your sender's email address (or domain) has been mistakenly blocked. Remove all rules that may be blocking the sender's email. 
 + 
 + 
 +===== 7. Report the issue to helpdesk ===== 
 +If you have gone through all the steps above and still could not locate or receive a sender's email, please contact helpdesk@lookafter.com to further investigate the matter.
  
 Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender's email provider (if possible) for our team to trace the email. Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender's email provider (if possible) for our team to trace the email.
  
faq/email/troubleshooting_unreceived_email_on_webmail.txt · Last modified: 2023/10/05 10:11 by vikki

Page Tools

Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
CC Attribution-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki