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--- faq:administrator:2auth_admin_guide [2023/09/29 14:21] – [Introduction] vikki
+++ faq:administrator:2auth_admin_guide [2023/09/29 16:02] (current) – [Introduction] vikki
@@ Line 3: / Line 3: @@
 ====== Administrator's Guide to 2Auth (Second Factor Authentication) ======
-Welcome to the Administrator's guide for [[faq:security:2auth|2Auth]] (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts.
+Welcome to the Administrator's guide for **[[faq:security:2auth|2Auth]]** (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts.
+----
 ===== Introduction =====
-Auth is a security feature that adds an additional layer of protection to user accounts. It requires users to provide a one-time password (OTP), which is sent to their registered email (2Auth Email) during the login process.
+**2Auth** is a security feature that adds an additional layer of protection to user accounts. It requires users to provide a one-time password (OTP), which is sent to their registered email (2Auth Email) during the login process.
-Auth settings are managed at user level (per-user basis). This means that as voadmins/avomasters, you do not enable or disable SFA for all users collectively. Instead, you have the ability to enable or disable 2Auth for individual users.
+Auth settings are managed at **user level (per-user basis)**. This means that as a voadmin/avomaster, you do not enable or disable SFA for all users collectively. Instead, you have the ability to enable or disable 2Auth for users **individually**.
-You can access a user's 2Auth settings under the 2Auth section of the [[faq:administrator:access_user_list|user's account settings]].
+You can access a user's 2Auth settings under the "2Auth" section of the [[faq:administrator:access_user_list|user's account settings]].
+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:0.jpg|}}|
+----
 ===== Setting Up 2Auth for User =====
 To enable 2Auth for a user:
-. Go to Profile > Admin > Accounts, and select the user.
+. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
-. Tick the "Enable 2Auth" checkbox.
+. **Tick** the **"Enable 2Auth"** checkbox.
-. Enter the email address where the user will receive the One-Time Password (OTP).
+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:1.jpg|}}|
-. Click Update.
+. **Enter the email address** where the user will receive the One-Time Password (OTP).
-Once this is saved, the user will be required to enter an OTP as second factor authentication on his/her next login.
+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:2.jpg|}}|
+. Click **Update**.
+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:3.jpg|}}|
+Once this is saved, the user will be required to enter an OTP as second factor authentication on their next login.
+----
 ===== Editing User's 2Auth Email =====
 To change the user's 2Auth Email for receiving OTP:
-. Go to Profile > Admin > Accounts, and select the user.
+. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
-. Change the email address at the "2Auth" section.
+. **Change the email address** at the "2Auth" section.
-. Click Update to save the setting.
+|{{:faq:administrator:managing_email_configurations:2auth:change_users_2auth_email:1.jpg|}}|
+. Click **Update** to save the setting.
+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:3.jpg|}}|
+----
 ===== Deactivating 2Auth for User =====
 To disable 2Auth for a user:
-. Go to Profile > Admin > Accounts, and select the user.
+. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
+. **Untick** the **"Enable 2Auth"** checkbox.
+|{{:faq:administrator:managing_email_configurations:2auth:disable_2auth_for_user:1.jpg|}}|
+. Click **Update**.
+----
+===== Questions & Answers (Q&A) =====
-. Untick the "Enable 2Auth" checkbox.
+=== 1. What can I do if my user is not able to receive the 2Auth OTP email? ===
+If your user did not receive the 2Auth OTP email in their Inbox, Spam or other folder after more than 10 minutes, you can either:
+  * Change the user's 2Auth Email to an email address that can receive the OTP email; or
+  * Temporarily disable 2Auth for the user while ensuring the user's 2Auth Email does not block emails coming from lookafter.com traffic.
-. Click Update.
+=== 2. Can I enforce 2Auth on multiple users? ===
+As 2Auth is applied per-user basis, there is no option to enable the feature for multiple users collectively. 2Auth has to be enabled user-by-user (either by user's initiative, or by the voadmin/avomaster within each user's account setting).

AGNX

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