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faq:administrator:2auth_admin_guide [2023/09/29 15:40] – [Setting Up 2Auth for User] vikkifaq:administrator:2auth_admin_guide [2023/09/29 16:02] (current) – [Introduction] vikki
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 Welcome to the Administrator's guide for **[[faq:security:2auth|2Auth]]** (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts. Welcome to the Administrator's guide for **[[faq:security:2auth|2Auth]]** (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts.
 +
 +
 +----
 +
  
 ===== Introduction ===== ===== Introduction =====
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 You can access a user's 2Auth settings under the "2Auth" section of the [[faq:administrator:access_user_list|user's account settings]]. You can access a user's 2Auth settings under the "2Auth" section of the [[faq:administrator:access_user_list|user's account settings]].
 +
 +|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:0.jpg|}}|
 +
 +----
  
 ===== Setting Up 2Auth for User ===== ===== Setting Up 2Auth for User =====
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 1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**. 1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
  
-2. Tick the **"Enable 2Auth"** checkbox.+2. **Tick** the **"Enable 2Auth"** checkbox.
  
 |{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:1.jpg|}}| |{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:1.jpg|}}|
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 Once this is saved, the user will be required to enter an OTP as second factor authentication on their next login. Once this is saved, the user will be required to enter an OTP as second factor authentication on their next login.
 +
 +----
  
 ===== Editing User's 2Auth Email ===== ===== Editing User's 2Auth Email =====
 To change the user's 2Auth Email for receiving OTP: To change the user's 2Auth Email for receiving OTP:
  
-1. Go to Profile > Admin > Accounts, and select the user.+1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
  
-2. Change the email address at the "2Auth" section.+2. **Change the email address** at the "2Auth" section.
  
-3. Click Update to save the setting.+|{{:faq:administrator:managing_email_configurations:2auth:change_users_2auth_email:1.jpg|}}| 
 + 
 +3. Click **Update** to save the setting. 
 + 
 +|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:3.jpg|}}| 
 + 
 +----
  
 ===== Deactivating 2Auth for User ===== ===== Deactivating 2Auth for User =====
 To disable 2Auth for a user: To disable 2Auth for a user:
  
-1. Go to Profile > Admin > Accounts, and select the user.+1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**. 
 + 
 +2. **Untick** the **"Enable 2Auth"** checkbox. 
 + 
 +|{{:faq:administrator:managing_email_configurations:2auth:disable_2auth_for_user:1.jpg|}}| 
 + 
 +3. Click **Update**. 
 + 
 +---- 
 + 
 +===== Questions & Answers (Q&A) =====
  
-2. Untick the "Enable 2Auth" checkbox.+=== 1. What can I do if my user is not able to receive the 2Auth OTP email? === 
 +If your user did not receive the 2Auth OTP email in their Inbox, Spam or other folder after more than 10 minutes, you can either: 
 +  * Change the user's 2Auth Email to an email address that can receive the OTP email; or 
 +  * Temporarily disable 2Auth for the user while ensuring the user's 2Auth Email does not block emails coming from lookafter.com traffic.
  
-3. Click Update.+=== 2. Can I enforce 2Auth on multiple users? === 
 +As 2Auth is applied per-user basis, there is no option to enable the feature for multiple users collectively. 2Auth has to be enabled user-by-user (either by user's initiative, or by the voadmin/avomaster within each user's account setting). 
  
faq/administrator/2auth_admin_guide.1695973238.txt.gz · Last modified: 2023/09/29 15:40 by vikki

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