AGNX

Wiki

User Tools

Site Tools

Trace: • finding_missing_emails • how_to_create_signature_for_webmail
faq:email:troubleshooting_unreceived_email_on_webmail

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
faq:email:troubleshooting_unreceived_email_on_webmail [2023/10/05 10:10] – vikkifaq:email:troubleshooting_unreceived_email_on_webmail [2023/10/05 10:11] (current) – [7. Report the issue to helpdesk] vikki
Line 20: Line 20:
  
  
-===== 3. Check your email space ===== +===== 3. Check blacklist setting =====
- +
-Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/voadmin to increase your email space. +
- +
-|{{:faq:email:webmail:troubleshooting_unreceived_email:5.jpg|}}| +
- +
- +
-===== 4. Check blacklist setting =====+
  
 Webmail allows you to block a sender through the blacklist setting. Check if you have mistakenly added the sender to your blacklist, which will blocked all incoming emails coming from that sender. If you found the sender email address in your blacklist, remove it so that you can receive emails from the specific sender. Webmail allows you to block a sender through the blacklist setting. Check if you have mistakenly added the sender to your blacklist, which will blocked all incoming emails coming from that sender. If you found the sender email address in your blacklist, remove it so that you can receive emails from the specific sender.
Line 34: Line 27:
  
  
-===== 5. Check email rules =====+===== 4. Check email rules =====
  
 If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder.  If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder. 
  
 |{{:faq:email:webmail:troubleshooting_unreceived_email:3.jpg|}}| |{{:faq:email:webmail:troubleshooting_unreceived_email:3.jpg|}}|
 +
 +
 +===== 5. Check your email space =====
 +
 +Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/voadmin to increase your email space.
 +
 +|{{:faq:email:webmail:troubleshooting_unreceived_email:5.jpg|}}|
  
  
Line 46: Line 46:
  
 ===== 7. Report the issue to helpdesk ===== ===== 7. Report the issue to helpdesk =====
-If you have gone through step 1 to 6 and still could not locate or receive a sender's email, please contact helpdesk@lookafter.com to further investigate the matter.+If you have gone through all the steps above and still could not locate or receive a sender's email, please contact helpdesk@lookafter.com to further investigate the matter.
  
 Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender's email provider (if possible) for our team to trace the email. Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender's email provider (if possible) for our team to trace the email.
  
faq/email/troubleshooting_unreceived_email_on_webmail.1696471807.txt.gz · Last modified: 2023/10/05 10:10 by vikki

Page Tools

Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
CC Attribution-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki