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--- faq:profile:how_to_reset_password_for_my_account [2022/04/06 12:26] – vikki
+++ faq:profile:how_to_reset_password_for_my_account [2022/05/25 12:00] (current) – vikki
@@ Line 11: / Line 11: @@
-----
+To reset your account password, please follow the steps below:
+. Go to your Staff Login page or [[https://lookafter.com/login|Lookafter Client Login page]], and click on the **Forgot Password** link.
-===== Reset Account Password =====
+|{{:faq:profile:reset_password:1.png|}}|
-To reset your account password, please follow the steps below:
+//Note:// Some login screen may use "Lost your password" or "Reset password" as the label that links to the password reset page.
+. Enter your email address into the given field and click **Request**.
+|{{:faq:profile:reset_password:2.png|}}|
+. If you see the following screen, make sure your email address is filled correctly, and click **Request** again.
+|{{:faq:profile:reset_password:3.jpg|}}|
+. The reset password link will be sent to your alternate email.
+|{{:faq:profile:reset_password:4.jpg|}}|
+. Now, access your alternate email account to view the email with the password reset link. **Click on the link** that is provided in the email.
-  - On your login page, click on the **Login** button.\\ {{:faq:profile:user_reset_pwd:1-1.png?nolink|}}\\ \\
+|{{:faq:profile:reset_password:5.jpg|}}|
-  - You will see the error "Login is incorrect". Now, click **Reset Password**.\\ {{:faq:profile:user_reset_pwd:1-2.png?nolink|}}\\ \\
-  - On "Password Reset Request", key in your full email address. Click **Request**.\\ {{:faq:profile:user_reset_pwd:2-2.png?nolink|}}\\ \\
-  - A reset password request confirmation is sent to your alternate email.\\ {{:faq:profile:user_reset_pwd:1-4.png?nolink|}}\\
-Or:
+. You will see the following screen. To view the new password through your browser, select the "View on browser (next page)" option. If you wish to receive the new password via your alternate email, select the "Email the new password" option.\\
-  - On your login page, click on the **Forgot password?** link.\\ {{:faq:profile:imageedit_34_8277693785.gif}}\\ \\
+In this example, we will go with the first option. Click **Reset Password Now** to proceed.
-  - On "Password Reset Request", key in your full email address. Click **Request**.\\ {{:faq:profile:imageedit_36_2838626928.gif}}\\ \\
-  - A reset password request confirmation is sent to your alternate email.\\ {{:faq:profile:user_reset_pwd:1-4.png?nolink|}}\\
------
+|{{:faq:profile:reset_password:6.jpg|}}|
-===== Getting the Password from the Password Reset Email =====
+. The new password will be displayed on your browser. You can now login with this new password.
+|{{:faq:profile:reset_password:7.jpg|}}|
-Upon receiving the email on your alternate email:
+Once you have logged in, you are advised to change your password. Make sure it is complicated and unique.\\
-  - Click on the link to confirm your reset password request.\\ {{:faq:profile:user_reset_pwd:3-1.png?nolink|}}\\ \\
+Find out more: [[faq:profile:how_to_change_my_password_account|How do I change my password?]]
-  - Click **Reset Password Now**.\\ {{:faq:profile:user_reset_pwd:3-2.png?nolink|}}\\ **Note:** Alternately, you may choose to send the reset password to your alternate email.\\ \\
-  - The new password will be displayed on your browser.\\ {{:faq:profile:user_reset_pwd:3-3.png?nolink|}}\\ \\

AGNX

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