Welcome to the User Guide for 2Auth - the Second Factor Authentication for Lookafter Virtual Office (VO) and webmail system. This guide will walk you through the process of setting up and using 2FA to enhance the security of your webmail account.

2Auth provides an additional layer of security by requiring you to provide a second form of verification in addition to your password during the login process, making it much more challenging for unauthorized individuals to access your account.

In the context of 2Auth, you require the following 2 steps (factors) for successful login:

1. First Factor: Your email address and password.
2. Second Factor: The one-time password (OTP) generated by the 2Auth system, which is sent to your registered email address (“2Auth Email”).

1. Log in to your VO or webmail with your email address and password.

2. Go to Profile > 2Auth.

3. Tick the “Enable Second Factor Authentication” checkbox.

4. Enter an email address that will act as your 2Auth Email. This email will receive the OTP codes generated by the 2Auth system on your subsequent logins.

5. Click Update to save your 2Auth setting.

6. Once you have saved the setting, you will see the email verification status as “Pending”. This means your 2Auth Email has not been verified. This status will be automatically updated to “Verified” on your next successful login with 2Auth.

1. Once 2Auth is enabled, log in to your VO or webmail with your email address and password.

2. An OTP will be sent to your 2Auth Email. Check for the email and obtain the code, then enter the code into the given field.

Note: You will see the Skip button on your first 2Auth login with the new 2Auth Email. Clicking Skip allows you to access your account but your 2Auth Email remains unverified. The Skip button will be unavailable after your 2Auth Email has been verified on a successful login with 2Auth.

3. Click Login to proceed. If the OTP is entered correctly, access to your account will be granted.

Yes, you can use any email address including your personal email address as your 2Auth Email. Please make sure the email address is valid and can receive incoming emails from helpdesk@lookafter.com.

Yes. A single email address can be set as the 2Auth Email for multiple user accounts. All OTP messages will be sent to this 2Auth Email.
In order to distinguish which OTP is for which email address, you can match the unique character displayed in the login page against the one displayed in the OTP message.

If you did not receive the OTP, here are some steps to troubleshoot the issue:

• Check your spam or junk folder: Sometimes, legitimate emails, including OTPs, can end up in your spam or junk folder. Be sure to look there for any messages containing the OTP.
• Wait a few minutes: Occasionally, email delivery can experience delays. Give it a few minutes to see if the OTP arrives.
• Verify your 2Auth Email: If this is your first time signing in with 2Auth enabled, you can click the Skip button to access your account without entering the OTP. Then, double-check if the email address registered as your 2Auth Email is correct and accurate.
• Ensure helpdesk@lookafter.com is whitelisted: If you are using a third party or personal email address as your 2Auth Email, make sure its email service or spam filter does not block emails sending from lookafter.com.

If you've tried all the above steps and still haven't received the OTP, reach out to our support team at helpdesk@lookafter.com.

The 2Auth OTP expires after 20 minutes from the moment it is generated. After this time period elapses, the OTP becomes invalid and cannot be used for authentication purposes.

Yes. To update your 2Auth Email, log in to your account and navigate to your Profile > 2Auth.

If you receive an unexpected OTP email, it is possible that someone is attempting unauthorized access to your account. Please take immediate action to protect your account:

• Do not use the OTP: First and foremost, do not use the OTP if you didn't request it. Using the OTP in this situation could potentially compromise your account's security.
• Check your account activity: Log in to your account using your regular credentials (not the unexpected OTP) and go to Profile > Log to review recent account activity. Look for any suspicious login attempts or unauthorized access. If you notice any unusual activity, change your password immediately.
• Change your password: Even if there is no suspicious activity, it's a good practice to change your password as a precaution. Choose a strong, unique password that includes a combination of letters, numbers, and symbols.
• Scan for malware: Perform a thorough scan of your computer for malware or viruses. Ensure your device's security software is up-to-date.

No, OTPs are confidential and should not be shared with anyone. They are meant for your use only and are a crucial part of your account security.

If your email verification status is “Pending”, it means your 2Auth Email has not been verified by the 2Auth system. This status will be automatically updated to “Verified” on your next successful login using the OTP received at your 2Auth Email.

At the moment, 2Auth only allows one email address to be registered per account for OTP delivery.

2Auth only provides OTP delivery through email currently.

If you experienced any issues related to 2Auth, please send the description of issue along with screenshots to helpdesk@lookafter.com for further assistance.