Welcome to the User Guide for 2Auth - the Second Factor Authentication for Lookafter Virtual Office (VO) and webmail system. This guide will walk you through the process of setting up and using 2FA to enhance the security of your webmail account.
2Auth provides an additional layer of security by requiring you to provide a second form of verification in addition to your password during the login process, making it much more challenging for unauthorized individuals to access your account.
In the context of 2Auth, you require the following 2 steps (factors) for successful login:
1. Log in to your VO or webmail with your email address and password.
2. Go to Profile > 2Auth.
3. Tick the “Enable Second Factor Authentication” checkbox.
4. Enter an email address that will act as your 2Auth Email. This email will receive the OTP codes generated by the 2Auth system on your subsequent logins.
5. Click Update to save your 2Auth setting.
6. Once you have saved the setting, you will see the email verification status as “Pending”. This means your 2Auth Email has not been verified. This status will be automatically updated to “Verified” on your next successful login with 2Auth.
1. Once 2Auth is enabled, log in to your VO or webmail with your email address and password.
2. You will see the following screen, prompting you to input the OTP code, which has been sent to your 2Auth Email.
3. Check the email received at your 2Auth Email to obtain the OTP. A sample of the OTP email is shown in the following image.
Note: If you did not see the email in your Inbox, please check the spam or junk folder as well.
4. Enter the OTP code that you received into the given field and click Go.
If the OTP is entered correctly, access to your account will be granted.
Yes, you can use any email address including your personal email address as your 2Auth Email. Please make sure the email address is valid and can receive incoming emails from email@example.com.
Yes. A single email address can be set as the 2Auth Email for multiple different user accounts.
If you did not receive the OTP, here are some steps to troubleshoot the issue:
If you've tried all the above steps and still haven't received the OTP, reach out to our support team at firstname.lastname@example.org.
As a voadmin or avomaster, you have the administrative rights in the setup, update, reset, and deactivation of 2Auth for your users.
Please refer to: Administrator's Guide to 2Auth
The 2Auth OTP expires after 20 minutes from the moment it is generated. After this time period elapses, the OTP becomes invalid and cannot be used for authentication purposes.
Yes. To update your 2Auth Email, log in to your account and navigate to Profile > 2Auth.
If you receive an unexpected OTP email, it is possible that someone is attempting unauthorized access to your account. Please take immediate action to protect your account:
No, OTPs are confidential and should not be shared with anyone. They are meant for your use only and are a crucial part of your account security.
If your email verification status is “Pending”, it means your 2Auth Email has not been verified by the 2Auth system. This status will be automatically updated to “Verified” on your next successful login using the OTP received at your 2Auth Email.
Using your original email address as the 2Auth Email is possible over IMAP or POP3 access, but it is not a recommended practice from a security perspective. If your email address is compromised, it could potentially lead to unauthorized access to other data, settings or features associated to the account.
Currently, 2Auth only allows one email address to be registered per account for OTP delivery.
2Auth only provides OTP delivery through email at the moment.
If you decide to not use 2Auth, you can disable the feature by unchecking the “Enable Second Factor Authentication” option at your Profile > 2Auth.
You can request your voadmin or avomaster to change your 2Auth Email to an email address that can receive the 2Auth OTP emails.
If you experienced any issues related to 2Auth, please send the description of issue along with screenshots to email@example.com for further assistance.