Customers who have their DNS nameservers (NS) hosted with third-party providers but prefer to host their emails with Lookafter can do so by configuring IP pointing to our email server.

However, we strongly recommend customers to host the DNS with Lookafter as email configuration involves complicated setup like SPF, DKIM, DMARC and more. If the third-party NS provider does not configure the MX correctly, you may encounter email issues like email being rejected by recipient due to invalid SPF.

In addition, the mail server / IP would also be changed when required. You could experience email service down if the third-party NS provider does not keep up with the changes.

We hope you understand that if you wish to proceed with this arrangement, Lookafter will not be responsible for:-

• The lost of email due to invalid configuration of MX or reluctance to update MX.
• Poor reputation on email delivery due to invalid or outdated configuration of SPF, or reluctance to update SPF.
• Outdated DKIM records.
• Outdated DMARC records.
• Email account compromise issues due to NS being compromised.
• Any incoming or outgoing email issues due to NS service unavailability.
• Delay on email service due to change of email servers / IP.
• Degraded email services due to upgrade of email server.
• Delayed deployment on email disaster recovery.