Customers who have their DNS nameservers (NS) hosted with third-party providers but prefer to host their emails with Lookafter/AfterOffice can do so by configuring IP pointing to our email server.

However, we strongly recommend customers to host the DNS with Lookafter/AfterOffice as email configuration involves complicated setup like SPF, DKIM, DMARC and more. If the third-party NS provider does not configure the MX correctly, you may encounter email issues like email being rejected by recipient due to invalid SPF.

In addition, the mail server / IP would also be changed when required. You could experience email service down if the third-party NS provider does not keep up with the changes.

We hope you understand that if you wish to proceed with this arrangement, Lookafter/AfterOffice will not be responsible for:-

• The lost of email due to invalid configuration of MX or reluctance to update MX.
• Poor reputation on email delivery due to invalid or outdated configuration of SPF, or reluctance to update SPF.
• Outdated DKIM records.
• Outdated DMARC records.
• Email account compromise issues due to NS being compromised.
• Any incoming or outgoing email issues due to NS service unavailability.
• Delay on email service due to change of email servers / IP.
• Degraded email services due to upgrade of email server.
• Delayed deployment on email disaster recovery.