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--- faq:email:blacklist_an_email_address_on_webmail [2015/11/11 10:19] – vikki
+++ faq:email:blacklist_an_email_address_on_webmail [2022/02/22 15:08] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#webmail|Webmail]] > **Blacklist a Sender Email Address on your Webmail**
 ====== Blacklist a Sender Email Address on your Webmail ======
-\\
+If you are constantly receiving email that you identified as spam or junk mail in your Inbox, you can either set it as Junk using the [[faq:email:global_mail_rules_configuration|Global Mail Rules]] or blacklist the sender email address from your webmail.\\
-If you are constantly receiving emails in your Inbox that you identified as spam or Junk, you can either set it as Junk through Global Mail Rules or configure an email blacklist using Global Mail Rules or configure an email blacklist using your webmail account.\\
-  - Login to your webmail. Go to **Email**.\\ {{:faq:email:blacklist_email:blacklist-1.png?nolink|}}\\ \\
+There are two options to do so; you can either [[#i_block_email_address_from_webmail_viewer|block the email from webmail viewer]], or manually [[#ii_add_email_address_to_blacklist|add the email address into the blacklist field]].
-  - Under **Configuration**, select **Options**.\\ {{:faq:email:blacklist_email:blacklist-2.png?nolink|}}\\ \\
-  - Scroll down till you see the **Black list** option.\\ {{:faq:email:blacklist_email:blacklist-3.png?nolink|}}\\ \\
+The steps are listed below.
-  - Key in the email address that you wanted to blacklist on the given field.\\ Remember to select the **Black list** checkbox.\\ \\
-  - Click the **Save** button to save your configuration.\\ {{:faq:email:blacklist_email:blacklist-4.png?nolink|}}\\ \\
+===== I. Block Email Address from Webmail Viewer =====
+.On your webmail, open the junk mail that you received in your Inbox.
+|{{:faq:email:webmail:blacklist_email:1.png|}}|
+. Click on the **Block** button near the "From" field.
+|{{:faq:email:webmail:blacklist_email:2.png|}}|
+. On the pop-up confirmation box, select **Block**.
+|{{:faq:email:webmail:blacklist_email:3.png|}}|
+.The sender email address will then be added into your blacklist option.
+---------
+===== II. Add Email Address to Blacklist =====
+. On your webmail, select **Options** (under Configuration).
+|{{:faq:email:webmail:blacklist_email:4.png|}}|
+. Scroll down till you see the **Black list** section. Make sure that the **"Black list"** option is checked.
+|{{:faq:email:webmail:blacklist_email:5.png|}}|
+. Key in the email address that you want to blacklist into the given field. If there are more than one email address, separate them with new line.
+|{{:faq:email:webmail:blacklist_email:6.png|}}|
+. Click on the **Save** button at the bottom to save your configuration.
+|{{:faq:email:webmail:blacklist_email:7.png|}}|
-Alternatively, you can open the particular email and click [Block], as highlighted in red in the image below.\\ {{:faq:email:blacklist_email:blacklist_sender.png|}}

AGNX

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