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faq:email:check_ms_outlook_imap_settings

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Checking On Ms Outlook IMAP Settings

Checking On Ms Outlook IMAP Settings

To check if your IMAP setting is correct on your Ms Outlook, please follow through the following steps:

1. On your Ms Outlook, go to File.

2. Select Account Settings > Manage Profiles.

3. Click on Email Accounts….

4. Double-click on your email account.

5. In the “Change Account” window, make sure the settings are as follows:

Your Name:(Enter your name, e.g. David Lee)
Email Address:(Enter your email address, e.g. test@lookafter.com)
Account Type:IMAP
Incoming mail server:vo1.agnx.com / vo2.agnx.com / g1.agnx.com
IMPORTANT: To confirm which server to be used for your domain, please use the Email Lookup Tool or consult Lookafter Helpdesk.
Outgoing mail server (SMTP):vo1.agnx.com / vo2.agnx.com / g1.agnx.com
IMPORTANT: To confirm which server to be used for your domain, please use the Email Lookup Tool or consult Lookafter Helpdesk.
User Name:(Your full email address, e.g. test@lookafter.com)
Password:(Your correct password)

6. Next, click More Settings….

7. On the pop-up box, go to the “Outgoing Server” tab, and make sure the “My outgoing server (SMTP) requires authentication” and “Use same settings as my incoming mail server” options are selected.

8. Then, go to the “Advanced” tab, make sure the port numbers and encryption types are as follows:

Incoming server (IMAP):993
Use the following type of encrypted connectionsSSL/TLS
Outgoing server (SMTP):465
Use the following type of encrypted connectionsSSL/TLS

Once done, click OK to save and close the pop-up window.

9. After checking on all settings, click Next for Outlook to test on the incoming and outgoing connections.

faq/email/check_ms_outlook_imap_settings.txt · Last modified: 2024/06/27 11:07 by vikki