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--- faq:email:get-junk-mail-pop3-mozilla-thunderbird [2020/10/13 13:03] – created atikah
+++ faq:email:get-junk-mail-pop3-mozilla-thunderbird [2023/03/16 15:20] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#other_settings_and_configurations|Other Settings and Configurations]] > **Getting email from junk folder on Mozilla Thunderbird (POP3)**
 ====== Getting email from junk folder on Mozilla Thunderbird (POP3) ======
 As POP3 only download mails from the Inbox folder, you may miss some legitimate emails that have gone into the Junk folder.
-AfterOffice offers an alternate way to download emails from your Junk mailbox, which is by creating a new profile with an added “-Junk” suffix to your login email, for example, david-Junk@somedomain.com.
+Lookafter offers an alternate way to download emails from your Junk mailbox, which is by creating a new profile with an added **“-Junk”** suffix to your login email, for example, david-Junk@somedomain.com.
 Please follow the below steps for setting up Junk folder for POP3 on Mozilla Thunderbird:
-. Open your Mozilla Thunderbird and go to **[Email]** under 'Set up an account'.
+. Open your Mozilla Thunderbird and click **Email**.
+{{:faq:email:thunderbird:pop_download_junk_1.png|}}
+. Enter your email account details. Make sure to include **'-Junk'** after your name in your email address. In this sample, we are setting up Junk profile for test@lookafter.com, so the email address is test-Junk@lookafter.com.
+{{:faq:email:thunderbird:pop_download_junk_2.png|}}
+Remember to tick the "Remember password" checkbox. Then, click **Configure manually**.
-{{ :faq:email:aa.png?600 |}}
+. Fill in your POP3 account setting details. Make sure to include ‘-Junk’ after your name in the email address. For example:
-. Enter your email account details. Make sure to include **'-Junk'** after your name in your email address. In this sample, the email address is //first-Junk@atikahg1.vo.com.my// where //first// is the original name.
+**INCOMING SERVER:**
+^Protocol:|POP3|
+^Hostname:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port:|995|
+^Connection security:|SSL/TLS|
+^Authentication method:|Normal password|
+^Username:|(Enter your email address with "-Junk" suffix in the name, e.g. test-Junk@lookafter.com)|
-Then, click on [Manual config].
+**OUTGOING SERVER:**
+^Hostname:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port:|465|
+^Connection security:|SSL/TLS|
+^Authentication method:|Normal password|
+^Username:|(Enter your email address with "-Junk" suffix in the name, e.g. test-Junk@lookafter.com)|
-{{ :faq:email:bb.png?600 |}}
+{{:faq:email:thunderbird:pop_download_junk_3.png|}}
-. You may choose to use either None, STARTTLS or SSL/TLS Encryption by filling in either of the following details:
+Then, click **Done**.
-===== (i) None/STARTTLS Encryption =====
+. Once the profile is created, click **Finish**.
-{{ :faq:email:cc2.png?600 |}}
+{{:faq:email:thunderbird:pop_download_junk_4.png|}}
-|Type of server|Server protocol|Server hostname|Port|SSL|Authentication|
+. The emails from your Junk folder will be downloaded to the Inbox folder of your -Junk profile.
-|Incoming|POP3|mail.yourdomain|110|None or STARTTLS|Normal password|
-|Outgoing|SMTP|mail.yourdomain|587|None or STARTTLS|Normal password|
+{{:faq:email:thunderbird:pop_download_junk_5.png|}}

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