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--- faq:email:get-junk-mail-pop3-ms-outlook [2020/10/13 09:33] – vikki
+++ faq:email:get-junk-mail-pop3-ms-outlook [2024/04/29 11:46] (current) – vikki
@@ Line 1: / Line 1: @@
-====== Getting email from junk folder on Ms Outlook (POP3) ======
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#other_settings_and_configurations|Other Settings and Configurations]] > **Getting email from junk folder on Ms Outlook (POP3)**
-As POP3 only download mails from the Inbox folder, you may miss some legitimate emails that have gone into the Junk folder.
-AfterOffice offers an alternate way to download emails from your Junk mailbox, which is by creating a new profile with an added "-Junk" suffix to your login email, for example, david-Junk@somedomain.com.
+====== Getting email from junk folder on Ms Outlook (POP3) ======
-Please follow the below steps for setting up Junk folder for POP3 on Ms Outlook:
+As POP3 only downloads emails from the Inbox folder, you may miss some legitimate emails that have gone into the Junk folder.
-. Open your Microsoft Outlook and go to **[File]**. Click the Account Settings drop-down and select **[Manage Profiles]**.
-{{ :faq:email:a.png?600 |}}
+Lookafter offers an alternate way to download emails from your Junk mailbox, which is by creating a new profile with an added "-Junk" suffix to your login email. For example, if your email account is david@lookafter.com, then the profile to be added will be david-Junk@lookafter.com.
-. Then, select **[Yes]** from the User Account Control prompt.
+Please follow the steps below for setting up a new POP3 profile that downloads email from Junk folder:
+. Open your Microsoft Outlook and go to **File**.
-{{ :faq:email:b.png?300 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:1.jpg|}}|
-. Select **[Email Accounts]**.
+. Click on the "Account Settings" and select **[Manage Profiles]**.
-{{ :faq:email:c.png?300 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:2.jpg|}}|
-. Click on **[New]** to create a new email account.
+. Select **Email Accounts...**.
-{{ :faq:email:d.png?600 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:3.jpg|}}|
-. Select **[Manual setup or additional server types]** and click on **[Next]**.
+. Click on **New** to create a new email profile.
-{{ :faq:email:e.png?600 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:4.jpg|}}|
-. Choose the **[POP or IMAP]** option. Then, **[Next]**.
+. Select **Manual setup or additional server types** > **Next**.
-{{ :faq:email:f.png?600 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:5.jpg|}}|
-. Fill in your POP3 account setting details. Make sure to include **‘-Junk’** after your name in the email address. For example, //first-Junk@atikahg1.vo.com.my// where //first// is the original username for this email address.
+. Choose **POP or IMAP** > **Next**.
-Please make sure to untick the **[Automatically test account settings when Next is clicked]** under Test Account Settings.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:6.jpg|}}|
-Then, click on **[More Settings…]**
+. Fill in your POP3 account setting details. Make sure to include **‘-Junk’** after your name in the email address. For example:
-{{ :faq:email:g.png?600 |}}
-. Go to **[Outgoing Server]** tab. Tick the **[My outgoing server (SMTP) requires authentication]** and select **[Use same settings as my incoming mail server]**.
+^Your Name:|(Enter your name, e.g. David Lee)|
+^Email Address:|(Enter your email address with "-Junk" suffix in the name, e.g. test-Junk@lookafter.com)|
+^Account Type:|**POP3**|
+^Incoming mail server:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Outgoing mail server (SMTP):|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^User Name:|(Enter your email address with "-Junk" suffix in the name, e.g. test-Junk@lookafter.com)|
+^Password:|(Enter your email password)|
-{{ :faq:email:h.png?400 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:7.jpg|}}|
-. Proceed to the **[Advanced]** tab. You may choose to use either None, STARTTLS or SSL/TLS Encryption by filling in either of the following details:
+Then, click on **More Settings…**
-==== (i) None/STARTTLS Encryption ====
+. On the pop-up box, go to the "Outgoing Server" tab, and select the **"My outgoing server (SMTP) requires authentication"** and **"Use same settings as my incoming mail server"** options.
-{{ :faq:email:i.png?400 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:8.jpg|}}|
-|Incoming server (POP3)| 110 |
+. Next, go to the "Advanced" tab, and enter the following port numbers and encryption types:
-|This server requires an encrypted connection (SSL/TLS)| Yes (/) |
-|Outgoing server (SMTP)| 587 |
-|Use the following type of encrypted connection| None or STARTTLS |
-|Leave a copy of messages on the server| Yes (/) |
-  * You can choose how long to leave your email in the server by changing the days, or to remove it from the server if the email is deleted from ‘Trash’ or ‘Deleted Items’.
-==== (ii) SSL/TLS Encryption ====
+^Incoming server (IMAP):|**995**|
+^This server requires an encrypted connection (SSL/TLS)	|**YES** (check)|
+^Outgoing server (SMTP):|**465**|
+^Use the following type of encrypted connections|**SSL/TLS**|
-{{ :faq:email:j.png?400 |}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:9.jpg|}}|
-|Incoming server (POP3)| 995 |
+Choose whether you want to leave a copy of the emails in the server and for how long. Then, click **OK**.
-|This server requires an encrypted connection (SSL/TLS)| Yes (/) |
-|Outgoing server (SMTP)| 465 |
-|Use the following type of encrypted connection| SSL/TLS |
-|Leave a copy of messages on the server| Yes (/) |
-  * You can choose how long to leave your email in the server by changing the days, or to remove it from the server if the email is deleted from ‘Trash’ or ‘Deleted Items’.
-Then, you can click **[OK]** and select **[Next]** from the POP Account Setting.
+. Now, **uncheck** the "Automatically test account settings when Next is clicked", and click **Next**.
-. Lastly, this screen will appear when you have successfully installed the mail account. So, you can click on **[Finish]**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:10.jpg|}}|
-{{ :faq:email:k.png?500 |}}
+. Click **Finish** to complete the setup.
-Now, the Inbox for your mail account is containing the emails sent to your Junk mailbox instead of the default folder, Inbox.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:11.jpg|}}|
-{{ :faq:email:l.png?250 |}}
+. You will see a profile with "-Junk" suffix appearing on the left panel of your Outlook's home screen. Expand it and click on its Inbox folder, and you will see emails from your Junk folder being downloaded into this folder.
-Note that Junk mailbox name are case sensitive, and it is the only one special mailbox available under POP3 access.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:pop_download_junk:12.jpg|}}|
-Use IMAP instead of POP3 if you wish to access multiple mailboxes with mail client.

AGNX

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