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--- faq:email:junk_filtering_setup_for_users [2015/07/28 16:00] – created vikki
+++ faq:email:junk_filtering_setup_for_users [2022/03/08 09:46] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#spam_junk|Spam & Junk]] > **Junk Filtering Setup (Users)**
 ====== Junk Filtering Setup (Users) ======
-\\
 **Question: How do I setup junk settings on my webmail?**\\
 **Answer:**\\
 Please follow the steps below to setup your Junk filtering:\\
-  - Login to your email account
+  - Login to your email account.
-  - Go to: **Profile > Email > Configuration > Junk Settings**
+  - Go to: **[Email]** -> **[Configuration]** -> **[Junk Settings].**
-  - Check the checkbox for "**Junk Mail filtering enable"**\\ {{:faq:email:junk_filter_user:img1.png?nolink|}}
+  - Check the checkbox for **[Junk Mail filtering enable]**\\ {{:faq:email:junk_filter_user:img1.png?nolink|}}
-  - Leverage the sensitivity level -- 1 > most sensitive | 10 > less sensitive\\ {{:faq:email:junk_filter_user:img2.png?nolink|}}
+  - Select **[Move to Junk mailbox]** option.
+  - On **[Sensitivity]**, leverage the sensitivity level, where **1** being the most sensitive (filter more emails) and **10** being the least sensitive (filter less emails).\\ {{:faq:email:junk_filter_user:img2.png?nolink|}}
+  - Remember to check **[Sender is in user's Contact list]**, so that email that is recorded in your Address Book will be exempted from junk filtering.\\ {{:faq:email:junk_filter_user:img3.png?nolink|}}
+  - Click **[Update]** to save your configuration.
-**Remarks:**\\
+**Remarks:**
-. Add all your possible contact to Address book under webmail\\
+  * Add all your regular and known contact into the Address Book under webmail.\\
-. Routine check your Junk folder to avoid lost of genuine email\\
+  * Perform routine check on your Junk folder to avoid lost of genuine emails.\\
-. Or, download Junk folder email to your mail client (for eg. Outlook Express)\\
+  * IMAP users can subscribe to the Junk folder to access emails from this folder via mail client. Check out: [[faq:email:subscribe_imap_folder_ms_outlook|Choose which IMAP folder to appear on Ms Outlook]]
-To learn how to download Junk folder mail, please refer to: [[faq:email:get-emails-from-junk-mailbox|Getting Email From Junk Mailbox]]
+  * POP3 users can download Junk emails to the mail client. Check out: [[faq:email:get-junk-mail-pop3-ms-outlook|Getting email from junk folder on Ms Outlook (POP3)]].
-**Recommended Settings:**\\
-. When Junk mail detected: Select **Move to Junk mailbox** option.\\
-. Check the checkbox "Sender is in my Contact list" for "The following types of email are exempted from Junk filtering".\\
-{{:faq:email:junk_filter_user:img3.png?nolink|}}
 **Caution:**\\
-. Setting the 'Delete' option may result in losing some of your genuine emails.\\
+Setting to [Delete immediately] may result in losing some of your genuine emails.\\
- *After you configure for the Junk setting and you can't find any junk email that divert to the junk folder, you are advised to use the recommended setting for your Junk setting.
+If you can't find any junk email that is diverted to the junk folder after you configure for the Junk setting, you are advised to use the recommended setting for your Junk setting.

AGNX

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