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--- faq:email:mail_setup_ms_outlook_imap_latest [2021/04/23 10:49] – atikah
+++ faq:email:mail_setup_ms_outlook_imap_latest [2022/09/23 09:33] (current) – vikki
@@ Line 1: / Line 1: @@
-====== Email Setup Guide: Microsoft Outlook (IMAP) ======
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_setup_guides_for_desktop_pc_laptop|Mail Setup Guides for Desktop PC/Laptop]] > **Setting Up IMAP in Microsoft Outlook**
-==== Setting Up New Mail Account ====
-. Open Microsoft Outlook. Then, go to **[File]** and **[+Add Account]**.
+====== Setting Up IMAP in Microsoft Outlook ======
-{{:faq:email:outlookimap.png?800|}}
+This document lists the steps of setting up IMAP profile in Microsoft Outlook using the default setup wizard. If you have problems setting up the profile (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq:email:mail_setup_ms_outlook_imap|manual setup guide]].
-. Fill in your email address and click on **Advanced options**. Select **Let me set up my account manually** and proceed with **[Connect]**.
+. Open Microsoft Outlook. Then, go to **File**.
-{{:faq:email:outlookimap2.png?400|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:1.png|}}|
-. Select **[IMAP]**.
+. Click **[+Add Account]**.
-{{:faq:email:outlookimap3.png?400|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q2.png|}}|
-. You may fill in these details in the IMAP Account Settings:
+. Fill in your email address into the given field.
-=== (I) For None and STARTTLS Encryption: ===
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q3.png|}}|
-**Incoming mail:**
+. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**.
-|Server| vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com |
-|Port|143|
-|Encryption method|None or STARTTLS|
-|Require logon using Secure Password Authentication (SPA)|Leave untick|
-**Outgoing mail:**
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q4.png|}}|
-|Server|vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com |
-|Port|587|
-|Encryption method|None or STARTTLS|
-|Require logon using Secure Password Authentication (SPA)|Leave untick|
-{{:faq:email:outlookimap4.png?400|}}
+. Select **IMAP**.
-=== (II) For SSL/TLS Encryption: ===
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q5.png|}}|
-**Incoming mail:**
+. Please fill in these details in the IMAP Account Settings:
-|Server|vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com |
-|Port|993|
-|Encryption method|SSL/TLS|
-|Require logon using Secure Password Authentication (SPA)|Leave untick|
-**Outgoing mail:**
+^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
-|Server|vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com |
+^Port (incoming)|**993**|
-|Port|465|
+^Encryption method|**SSL/TLS**|
-|Encryption method|SSL/TLS|
+^Require logon using Secure Password Authentication (SPA)|Leave untick|
-|Require logon using Secure Password Authentication (SPA)|Leave untick|
+^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port (outgoing)|**465**|
+^Encryption method|**SSL/TLS**|
+^Require logon using Secure Password Authentication (SPA)|Leave untick|
-{{:faq:email:outlookimap5.png?400|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q6.png|}}|
-** Please contact [[support@afteroffice.com]] to verify your mail server.**
+Once done, click **Next**.
-. Then, click on **[Next]**.
+. Next, enter your email account's password and proceed with **Connect**.
-. Fill in your email account's password and proceed to **[Connect]**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q7.png|}}|
-{{:faq:email:outlookimap6.png?400|}}
+. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup.
-. Click on **[Done]** and your account has successfully added.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:imap_setup:q8.png|}}|
-{{:faq:email:outlookimap7.png?400|}}
-. If you see that there is missing folder compare to your webmail. You can add it by first, right-click on any of your folders. Then, select **[IMAP Folder]**.
-{{:faq:email:outlookimap8.png?800|}}
-. Click on **[Query]**.
-{{:faq:email:outlookimap9.png?600|}}
-. Select the folder that you wish to view and click **[Subscribe]**.
-{{:faq:email:outlookimap10.png?600|}}
-. Lastly, click on **[Apply]** > **[OK]**.
-{{:faq:email:outlookimap11.png?600|}}
-. All your selected folders should be available under your mail account.
+You will now be able to see your emails being synchronized to your Ms Outlook.
+By default, Ms Outlook will only synchronize the Inbox and Sent mailbox. If you want to access emails from other mail folders (e.g. Read, Junk or custom folders) on your Ms Outlook, find out how you can do so at [[faq:email:subscribe_imap_folder_ms_outlook|Choose Specific IMAP Folders from Webmail to Appear on Ms Outlook]].

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