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faq:email:ms_outlook_keeps_asking_for_password [2022/03/04 17:39] – vikki | faq:email:ms_outlook_keeps_asking_for_password [2023/09/25 17:28] (current) – [3. Restart your device and Internet modem/router] vikki | ||
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==== 1. Check if your password is correct ==== | ==== 1. Check if your password is correct ==== | ||
- | Go to [[https://afteroffice.com/ | + | Go to [[https://lookafter.com/ |
If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the " | If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the " | ||
Line 15: | Line 15: | ||
If you are not able to login to webmail with the current password, please consult your Avomaster/ | If you are not able to login to webmail with the current password, please consult your Avomaster/ | ||
+ | Note that if you are using multiple email clients on different devices (desktop PC, laptop, phones), please also make sure that the password entered across all devices are latest and correct. | ||
==== 2. Check your email setting ==== | ==== 2. Check your email setting ==== | ||
- | Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following: | + | Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following: |
- | | Incoming mail server | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color #ed1c24>*IMPORTANT</ | + | | Incoming mail server | **vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
- | | Outgoing mail server (SMTP) | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color #ed1c24>*IMPORTANT</ | + | | Outgoing mail server (SMTP) | **vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
| User Name | (Your full email address, e.g. david@mydomain.com) | | | User Name | (Your full email address, e.g. david@mydomain.com) | | ||
| Password | (Your password) | | | Password | (Your password) | | ||
| More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" | | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" | ||
- | **NOTE:** Newer versions of mail clients enforce | + | **NOTE:** Newer versions of mail clients enforce |
==== 3. Restart your device and Internet modem/ | ==== 3. Restart your device and Internet modem/ | ||
- | Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/ | + | Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/ |
+ | Please wait at least 2 minutes during the restart process to ensure a more thorough and effective reboot. | ||
==== 4. Disable antivirus program temporarily ==== | ==== 4. Disable antivirus program temporarily ==== |