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faq:email:switch_pop3_to_imap_ms_outlook [2021/04/19 12:28] – atikah | faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:31] (current) – [Step 4: Move old emails to your IMAP account (optional)] vikki | ||
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====== How to ' | ====== How to ' | ||
- | If you wish to switch | + | POP3 protocol only downloads emails from your webmail' |
- | + | ||
- | ==== Backup | + | |
- | + | ||
- | First, you must backup your emails to prevent any email loss during the process by referring the steps below: | + | |
- | + | ||
- | 1. Open Microsoft Outlook. Then, go to **[File]**. | + | |
- | {{:faq: | + | Switching from POP3 to IMAP is easy with the following steps: |
- | 2. Next, go to **[Open & Export]** and **[Import/ | + | 1. [[# |
+ | 2. [[# | ||
+ | 3. [[# | ||
+ | 4. [[# | ||
- | {{: | ||
- | 3. Choose **[Export to a file]** and click **[Next]**. | + | ---- |
- | {{:faq: | + | ===== Step 1: Make a local backup on your emails ===== |
- | 4. Create | + | Firstly, it is recommended to back up your emails before making |
- | {{: | + | 1. On your Outlook, go to **File**. |
- | 5. Select your mail account and tick the **[Include subfolders]** option. Then, click **[Next]**. | + | |{{: |
- | {{: | + | 2. Then, select **Open & Export** and **Import/ |
- | 6. You may click **[Browse]** and type the file’s name. Or, you can just use the ‘backup.pst’ file. You can select ‘Replace duplicates with items exported’ and proceed to **[Finish]**. | + | |{{: |
- | {{: | + | 3. Choose **Export to a file** and click **Next**. |
- | 7. Fill in the password for your backup emails then click **[OK]**. | + | |{{: |
- | {{: | + | 4. Next, choose **Outlook Data File (.pst)** and click **Next**. |
- | 8. To open the backup emails, you can go to **[File]** > **[Open & Export]** > **[Open Outlook Data File]**. | + | |{{: |
- | {{: | + | 5. Select your mail account and make sure to tick the **" |
- | 9. Select your backup emails file and click **[OK]**. | + | |{{: |
- | {{: | + | 6. You may click **Browse** to select a location to save the backup file. Then, click **Finish**. |
- | 10. Fill in the password then click **[OK]**. | + | |{{: |
- | {{: | + | 7. Fill in the password for your email backup file and click **OK**. |
- | 11. Here, you can check and compare the emails in your backup file (Outlook Data File) and your original mail account. | + | |{{: |
- | {{: | + | 8. Your emails will be saved as a pst file in the selected folder location. |
- | ==== Remove your POP3 mail account ==== | + | |{{: |
- | After your emails have been backup, you can proceed to remove the POP3 mail account. Below are the steps involve to remove your account: | ||
- | 1. Go to **[File]** > **[Account Settings]** > **[Account Settings]**. | + | ---- |
- | {{:faq: | + | ===== Step 2: Remove your POP3 account ===== |
- | 2. Select your mail account and click **[Remove]**. | ||
- | {{: | + | After your emails have been backed up, you can proceed to remove your POP3 mail account.\\ |
+ | Note that your POP3 emails will not be deleted when you remove the POP3 connection as they are stored locally on your computer. | ||
- | 3. Click on **[Yes]** to continue. | ||
- | {{:faq: | + | Below are the steps to remove the POP3 account: |
- | 4. You may choose | + | 1. Go to **File**. |
- | {{: | + | |{{: |
- | {{:faq:email:poptoimap15.png?400|}} | + | |
- | ==== Add your IMAP account ==== | + | 2. Select **Account Settings** > **Account Settings...**. |
- | You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by following the steps below: | + | |{{:faq: |
- | 1. First, go to **[File]** > **[+Add Account]**. | + | 3. Select your POP3 mail account and click **Remove**. |
- | {{: | + | |{{: |
- | 2. Fill in your email address and select ‘Let me set up my account manually’. Then, click **[Connect]**. | + | 4. A warning message will be displayed. Click **Yes** to continue. |
- | {{: | + | |{{: |
- | 3. Select **IMAP**. | + | 5. Once the POP3 account is removed, close the window. |
- | {{: | + | |{{: |
- | 4. Fill in the IMAP Account Settings: | ||
- | - For incoming mail setting, make sure that: | + | ---- |
- | | Server | + | ===== Step 3: Set up your account with IMAP ===== |
- | | Port | **993** | + | |
- | | Encryption method | + | |
- | - For outgoing mail setting, there are two options: | ||
- | (I) If you are using None/ | + | You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the steps below. |
- | | Server | + | |
- | | Port | **587** | + | |
- | | Encryption method |**None/ | + | |
- | {{:faq:email:poptoimap29.png? | + | Note: If you encounter issue creating IMAP using the default setup wizard (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq:email:mail_setup_ms_outlook_imap|manual setup guide]]. |
- | (II) Or if you are using SSL/TLS: | + | 1. Go to **File**. |
- | | Server | + | |{{: |
- | | Port | **465** | + | |
- | | Encryption method | + | |
- | {{: | + | 2. Click **Add Account**. |
- | 5. When you use SSL/TLS encryption, the internet security warning will be prompted. So, you can proceed by clicking on **[Yes]**. | + | |{{: |
- | {{:faq:email: | + | 3.Fill in your email address into the given field. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**. |
- | 6. Then, click on **[Done]** and your IMAP account will be successfully added. | + | |{{: |
- | {{: | + | 4. Proceed by selecting **IMAP**. |
- | ==== Restore your mailbox ==== | + | |{{: |
- | Please | + | 5. Please |
- | 1. Go to **[File]** > **[Open & Export]** > **[Import/Export]**. | + | ^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
+ | ^Port (incoming)|**993**| | ||
+ | ^Encryption method|**SSL/ | ||
+ | ^Require logon using Secure Password Authentication (SPA)|Leave untick| | ||
+ | ^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # | ||
+ | ^Port (outgoing)|**465**| | ||
+ | ^Encryption method|**SSL/ | ||
+ | ^Require logon using Secure Password Authentication (SPA)|Leave untick| | ||
- | {{: | + | |{{: |
- | 2. Choose ‘Import from another program or file’ and click **[Next]**. | + | Click **Next** |
- | {{:faq:email: | + | 6. Then, enter your email account' |
- | 3. Select ‘Outlook Data File (.pst) and click **[Next]**. | + | |{{: |
- | {{: | + | 7. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup. |
- | 4. Click **[Browse]** to choose your backup | + | |{{:faq:email: |
- | {{: | + | 8. You will see two profiles on the left; one contains emails that were downloaded from your previous POP3 account, and another is your newly created IMAP account. |
- | 5. Type the password for the backup | + | |{{:faq:email: |
- | {{: | + | Note that some emails may be missing from the IMAP account if you have set to delete emails from the server on your previous POP3 account.\\ |
+ | If you want to move emails from your local device (downloaded by previous POP3 account) back to the server so that you can view them across different devices with IMAP, proceed to [[# | ||
- | 6. Select the folder to import from and ‘Include subfolders’. If you want your emails to be imported to the same folder as the current IMAP account, you may select ‘Import items into the same folder in:’ and choose your current mail account. Finally, click on **[Finish]**. | + | ---- |
- | {{: | ||
- | 7. All the backup | + | ===== Step 4: Move old emails to your IMAP account |
+ | You can skip this step if you want to keep the old emails (from the previous POP3 account) on your device locally without synching to the server. | ||
+ | If you want to upload and sync the old emails to the server and make them available across all devices using IMAP, follow through the steps below. | ||
+ | **<fc # | ||
+ | If required, please request your avomaster or voadmin to [[faq: | ||
+ | 1. To move emails from the old POP3 account to the new IMAP account, simply select the emails from your POP3 profile, and drop them to the Inbox or any folder within the IMAP profile. | ||
+ | |{{: | ||
+ | 2. Alternatively, | ||
+ | |{{: | ||