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faq:email:switch_pop3_to_imap_ms_outlook [2021/04/20 10:13] – atikah | faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:31] (current) – [Step 4: Move old emails to your IMAP account (optional)] vikki | ||
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====== How to ' | ====== How to ' | ||
- | If you wish to switch | + | POP3 protocol only downloads emails from your webmail' |
+ | |||
+ | Switching from POP3 to IMAP is easy with the following steps: | ||
+ | |||
+ | 1. [[# | ||
+ | 2. [[# | ||
+ | 3. [[# | ||
+ | 4. [[# | ||
+ | |||
+ | |||
+ | ---- | ||
+ | |||
+ | ===== Step 1: Make a local backup on your emails ===== | ||
+ | |||
+ | Firstly, it is recommended to back up your emails before making the switch. You may refer to [[https:// | ||
+ | |||
+ | 1. On your Outlook, go to **File**. | ||
+ | |||
+ | |{{: | ||
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+ | 2. Then, select **Open & Export** and **Import/ | ||
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+ | |{{: | ||
+ | |||
+ | 3. Choose **Export to a file** and click **Next**. | ||
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+ | |{{: | ||
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+ | 4. Next, choose **Outlook Data File (.pst)** and click **Next**. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 5. Select your mail account and make sure to tick the **" | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 6. You may click **Browse** to select a location to save the backup file. Then, click **Finish**. | ||
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+ | |{{: | ||
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+ | 7. Fill in the password for your email backup file and click **OK**. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 8. Your emails will be saved as a pst file in the selected folder location. | ||
+ | |||
+ | |{{: | ||
- | ==== Backup your email ==== | + | ---- |
- | First, you must backup your emails to prevent any email loss during the process by referring the steps below: | + | ===== Step 2: Remove your POP3 account ===== |
- | 1. Open Microsoft Outlook. Then, go to **[File]**. | ||
- | {{: | + | After your emails have been backed up, you can proceed to remove your POP3 mail account.\\ |
+ | Note that your POP3 emails will not be deleted when you remove the POP3 connection as they are stored locally on your computer. | ||
- | 2. Next, go to **[Open & Export]** and **[Import/ | ||
- | {{:faq: | + | Below are the steps to remove the POP3 account: |
- | 3. Choose **[Export | + | 1. Go to **File**. |
- | {{: | + | |{{: |
- | 4. Create the **[Outlook Data File (.pst)]** and click **[Next]**. | + | 2. Select |
- | {{: | + | |{{: |
- | 5. Select your mail account and tick the **[Include subfolders]** option. Then, click **[Next]**. | + | 3. Select your POP3 mail account and click **Remove**. |
- | {{: | + | |{{: |
- | 6. You may click **[Browse]** and type the file’s name. Or, you can just use the ‘backup.pst’ file. You can select ‘Replace duplicates with items exported’ and proceed | + | 4. A warning message will be displayed. Click **Yes** to continue. |
- | {{: | + | |{{: |
- | 7. Fill in the password for your backup emails then click **[OK]**. | + | 5. Once the POP3 account is removed, close the window. |
- | {{: | + | |{{: |
- | 8. Now, all your emails have been backup to your local document in pst format. | ||
+ | ---- | ||
- | ==== Remove your POP3 mail account ==== | ||
- | After your emails have been backup, you can proceed to remove the POP3 mail account. Below are the steps involve to remove your account: | + | ===== Step 3: Set up your account |
- | 1. Go to **[File]** > **[Account Settings]** > **[Account Settings]**. | ||
- | {{: | + | You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the steps below. |
- | 2. Select your mail account and click **[Remove]**. | + | Note: If you encounter issue creating IMAP using the default setup wizard (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq: |
- | {{: | + | 1. Go to **File**. |
- | 3. Click on **[Yes]** to continue. | + | |{{: |
- | {{: | + | 2. Click **Add Account**. |
- | 4. Before you close the POP3 mailboxes, create a new folder under your main folders. For example, add an "Old Inbox" folder under the Inbox. You may create this by right-click on the folder and select **[New Folder]**. Type in the folder' | + | |{{: |
- | {{:faq:email: | + | 3.Fill in your email address into the given field. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**. |
- | 5. Next, move the emails which you wish to be restore to your IMAP account in this new folder. You may select the emails and right-click on that. Then, select **[Move]** to the new folder (eg Old Inbox) | + | |{{: |
- | {{: | + | 4. Proceed by selecting **IMAP**. |
- | 6. Select **[Yes]**. | + | |{{: |
- | {{:faq: | + | 5. Please fill in these details in the IMAP Account Settings: |
- | 7. Here, you can see the new folders | + | ^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
+ | ^Port (incoming)|**993**| | ||
+ | ^Encryption method|**SSL/ | ||
+ | ^Require logon using Secure Password Authentication (SPA)|Leave untick| | ||
+ | ^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # | ||
+ | ^Port (outgoing)|**465**| | ||
+ | ^Encryption method|**SSL/ | ||
+ | ^Require logon using Secure Password Authentication (SPA)|Leave untick| | ||
- | {{: | + | |{{: |
- | ==== Add your IMAP account ==== | + | Click **Next** to continue. |
- | You may proceed | + | 6. Then, enter your email account' |
- | [[faq:email:mail_setup_ms_outlook_secure_imap|Email Setup Guide: Microsoft Outlook (Secure IMAP)]] | + | |{{:faq:email:email_clients_and_mobile:ms-outlook: |
+ | 7. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup. | ||
+ | |{{: | ||
- | ==== Restore | + | 8. You will see two profiles on the left; one contains emails that were downloaded from your previous POP3 account, and another is your newly created IMAP account. |
- | Please note that you must make sure that your email storage is sufficient to store all your emails if you want to move the backup emails in your new IMAP account. The following steps will guide you to restore your backup emails: | + | |{{:faq:email:email_clients_and_mobile: |
- | 1. Select the new folder | + | Note that some emails may be missing from the IMAP account if you have set to delete emails from the server on your previous |
+ | If you want to move emails from your local device (downloaded by previous POP3 account) back to the server so that you can view them across different devices with IMAP, proceed to [[# | ||
- | {{: | + | ---- |
- | 2. Repeat the step for all of the folders. After you have finished moving the emails, you may close the POP3 account by right-click on the account and select **[Close]**. | ||
- | {{:faq: | + | ===== Step 4: Move old emails to your IMAP account (optional) ===== |
+ | You can skip this step if you want to keep the old emails (from the previous POP3 account) on your device locally without synching to the server. | ||
+ | If you want to upload and sync the old emails to the server and make them available across all devices using IMAP, follow through the steps below. | ||
+ | **<fc # | ||
+ | If required, please request your avomaster or voadmin to [[faq: | ||
+ | 1. To move emails from the old POP3 account to the new IMAP account, simply select the emails from your POP3 profile, and drop them to the Inbox or any folder within the IMAP profile. | ||
+ | |{{: | ||
+ | 2. Alternatively, | ||
+ | |{{: | ||