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faq:email:switch_pop3_to_imap_ms_outlook [2022/03/04 17:38] – vikki | faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:31] (current) – [Step 4: Move old emails to your IMAP account (optional)] vikki | ||
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====== How to ' | ====== How to ' | ||
- | As you know, POP3 protocol | + | POP3 protocol only downloads |
- | There are four simple steps to setup your POP3 account | + | Switching from POP3 to IMAP is easy with the following steps: |
- | For detailed guidelines, please refer the steps below for your mail account | + | 1. [[# |
+ | 2. [[# | ||
+ | 3. [[# | ||
+ | 4. [[# | ||
---- | ---- | ||
- | ===== Backup | + | ===== Step 1: Make a local backup on your emails |
+ | Firstly, it is recommended to back up your emails before making the switch. You may refer to [[https:// | ||
- | First, you must backup | + | 1. On your Outlook, go to **File**. |
- | 1. Open Microsoft Outlook. Then, go to **[File]**. | + | |{{: |
- | {{: | + | 2. Then, select **Open & Export** and **Import/ |
- | 2. Next, go to **[Open & Export]** and **[Import/ | + | |{{: |
- | {{: | + | 3. Choose **Export to a file** and click **Next**. |
- | 3. Choose **[Export to a file]** and click **[Next]**. | + | |{{: |
- | {{: | + | 4. Next, choose **Outlook Data File (.pst)** and click **Next**. |
- | 4. Create the **[Outlook Data File (.pst)]** and click **[Next]**. | + | |{{: |
- | {{: | + | 5. Select your mail account and make sure to tick the **" |
- | 5. Select your mail account and tick the **[Include subfolders]** option. Then, click **[Next]**. | + | |{{: |
- | {{: | + | 6. You may click **Browse** to select a location to save the backup file. Then, click **Finish**. |
- | 6. You may click **[Browse]** and type the file’s name. Or, you can just use the ‘backup.pst’ file. You can select ‘Replace duplicates with items exported’ and proceed to **[Finish]**. | + | |{{: |
- | {{:faq:email:poptoimap6.png?600|}} | + | 7. Fill in the password for your email backup file and click **OK**. |
- | 7. Fill in the password for your backup emails then click **[OK]**. | + | |{{: |
- | {{: | + | 8. Your emails will be saved as a pst file in the selected folder location. |
- | 8. Now, all your emails have been backup to your local document in pst format. | + | |{{: |
---- | ---- | ||
- | ===== Remove your POP3 mail account ===== | + | ===== Step 2: Remove your POP3 account ===== |
- | After your emails have been backup, you can proceed to remove | + | After your emails have been backed up, you can proceed to remove |
+ | Note that your POP3 emails will not be deleted when you remove | ||
- | 1. Go to **[File]** > **[Account Settings]** > **[Account Settings]**. | ||
- | {{:faq: | + | Below are the steps to remove the POP3 account: |
- | 2. Select your mail account and click **[Remove]**. | + | 1. Go to **File**. |
- | {{: | + | |{{: |
- | 3. Click on **[Yes]** to continue. | + | 2. Select |
- | {{: | + | |{{: |
- | 4. Before you close the POP3 mailboxes, create a new folder under your main folders. For example, add an "Old Inbox" folder under the Inbox. You may create this by right-click on the folder and select | + | 3. Select your POP3 mail account and click **Remove**. |
- | {{: | + | |{{: |
- | 5. Next, move the emails that you wish to be restored to your IMAP account in this new folder. You may select the emails and right-click on them. Then, select | + | 4. A warning message will be displayed. Click **Yes** to continue. |
- | {{: | + | |{{: |
- | 6. Select **[Yes]**. | + | 5. Once the POP3 account is removed, close the window. |
- | {{: | + | |{{: |
- | 7. Here, you can see the new folders (Old Inbox and Old Sent) under the main folders. | ||
- | {{: | + | ---- |
- | ---- | + | ===== Step 3: Set up your account with IMAP ===== |
- | ===== Add your IMAP account | + | You may proceed to add the new IMAP account |
+ | Note: If you encounter issue creating IMAP using the default setup wizard (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq: | ||
- | You may proceed | + | 1. Go to **File**. |
- | [[faq:email:mail_setup_ms_outlook_secure_imap|Email Setup Guide: Microsoft Outlook (Secure IMAP)]] | + | |{{:faq:email:email_clients_and_mobile:ms-outlook: |
+ | 2. Click **Add Account**. | ||
- | ---- | + | |{{: |
+ | 3.Fill in your email address into the given field. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**. | ||
- | ===== Restore your mailbox ===== | + | |{{: |
+ | 4. Proceed by selecting **IMAP**. | ||
- | Please note that you must make sure that your email storage is sufficient to store all your emails if you want to move the backup emails in your new IMAP account. The following steps will guide you to restore your backup emails: | + | |{{:faq:email:email_clients_and_mobile: |
- | 1. Select the new folder that you have created | + | 5. Please fill in these details |
- | {{: | + | ^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
+ | ^Port (incoming)|**993**| | ||
+ | ^Encryption method|**SSL/ | ||
+ | ^Require logon using Secure Password Authentication (SPA)|Leave untick| | ||
+ | ^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # | ||
+ | ^Port (outgoing)|**465**| | ||
+ | ^Encryption method|**SSL/ | ||
+ | ^Require logon using Secure Password Authentication (SPA)|Leave untick| | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | Click **Next** to continue. | ||
+ | |||
+ | 6. Then, enter your email account' | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 7. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 8. You will see two profiles on the left; one contains emails that were downloaded from your previous POP3 account, and another is your newly created IMAP account. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | Note that some emails may be missing from the IMAP account if you have set to delete emails from the server on your previous POP3 account.\\ | ||
+ | If you want to move emails from your local device (downloaded by previous POP3 account) back to the server so that you can view them across different devices with IMAP, proceed to [[# | ||
+ | |||
+ | ---- | ||
- | 2. Repeat the step for all of the folders. After you have finished moving the emails, you may close the POP3 account by right-click on the account and select **[Close]**. | ||
- | {{:faq: | + | ===== Step 4: Move old emails to your IMAP account (optional) ===== |
- | You may expect longer synchronisation time in Microsoft Outlook | + | You can skip this step if you want to keep the old emails (from the previous POP3 account) on your device locally without synching to the server. |
+ | If you want to upload and sync the old emails to the server and make them available across all devices using IMAP, follow through the steps below. | ||
+ | **<fc # | ||
+ | If required, please request your avomaster or voadmin to [[faq: | ||
+ | 1. To move emails from the old POP3 account to the new IMAP account, simply select the emails from your POP3 profile, and drop them to the Inbox or any folder within the IMAP profile. | ||
+ | |{{: | ||
+ | 2. Alternatively, | ||
+ | |{{: | ||