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faq:profile:how_to_reset_password_for_my_account

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faq:profile:how_to_reset_password_for_my_account [2015/07/28 17:58] – vikkifaq:profile:how_to_reset_password_for_my_account [2022/05/25 12:00] (current) – vikki
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 +[[:start|Home]] > [[:faq|FAQ]] > [[faq:profile|Users]] > **How to reset/retrieve password for my account**
 +
 ====== How to reset/retrieve password for my account? ====== ====== How to reset/retrieve password for my account? ======
  
-\\ 
 You may reset/retrieve your account password when you have lost/forgotten your password.\\  You may reset/retrieve your account password when you have lost/forgotten your password.\\ 
-When you reset your password, the system will send the password to your [[what_is_an_alternate_email|Alternate Email]], which you can define beforehand on your VO webmail account.\\ +When you reset your password, the system will send the password to your [[what_is_an_alternate_email|alternate email]], which you can define before hand on your VO webmail account. 
 + 
 +**Before Your Proceed:**  
 +  * Make sure you have already defined your alternate email before performing the following password reset action. ([[faq:profile:what_is_an_alternate_email#adding_alternate_email_address|How to add alternate email into my account?]]) 
 +  * If you have not define an alternate email to your account, you may have to consult your [[faq:administrator:how_to_reset_user_password|Avomaster/voadmin to reset your password]].
  
-***Note that you must have already defined your alternate email before performing the reset password action.**\\ 
-[[faq:profile&#alternate_email|How to add alternate email into my account?]]\\ 
  
-==== Reset Account Password ==== 
 To reset your account password, please follow the steps below: To reset your account password, please follow the steps below:
-  - On your login page, click on the **Login** button.\\ {{:faq:profile:user_reset_pwd:1-1.png?nolink|}}\\ \\ 
-  - You will see the error "Login is incorrect". Now, click **Reset Password**.\\ {{:faq:profile:user_reset_pwd:1-2.png?nolink|}}\\ \\ 
-  - On "Password Reset Request", key in your full email address. Click **Request**.\\ {{:faq:profile:user_reset_pwd:2-2.png?nolink|}}\\ \\ 
-  - A reset password request confirmation is sent to your alternate email.\\ {{:faq:profile:user_reset_pwd:1-4.png?nolink|}}\\ 
  
-Or: +1. Go to your Staff Login page or [[https://lookafter.com/login|Lookafter Client Login page]], and click on the **Forgot Password** link. 
-  - On your login page, click on the **Forgot password??** link.\\ {{:faq:profile:user_reset_pwd:2-1.png?nolink|}}\\ \\ + 
-  - On "Password Reset Request", key in your full email address. Click **Request**.\\ {{:faq:profile:user_reset_pwd:2-2.png?nolink|}}\\ \\ +|{{:faq:profile:reset_password:1.png|}}| 
-  - A reset password request confirmation is sent to your alternate email.\\ {{:faq:profile:user_reset_pwd:1-4.png?nolink|}}\\+ 
 +//Note:// Some login screen may use "Lost your password" or "Reset password" as the label that links to the password reset page. 
 + 
 +2. Enter your email address into the given field and click **Request**. 
 + 
 +|{{:faq:profile:reset_password:2.png|}}| 
 + 
 + 
 +3. If you see the following screen, make sure your email address is filled correctly, and click **Request** again. 
 + 
 +|{{:faq:profile:reset_password:3.jpg|}}| 
 + 
 +4. The reset password link will be sent to your alternate email.  
 + 
 +|{{:faq:profile:reset_password:4.jpg|}}| 
 + 
 +5. Now, access your alternate email account to view the email with the password reset link. **Click on the link** that is provided in the email. 
 + 
 +|{{:faq:profile:reset_password:5.jpg|}}| 
 + 
 +6. You will see the following screen. To view the new password through your browser, select the "View on browser (next page)" option. If you wish to receive the new password via your alternate email, select the "Email the new password" option.\\  
 +In this example, we will go with the first option. Click **Reset Password Now** to proceed. 
 + 
 +|{{:faq:profile:reset_password:6.jpg|}}| 
 + 
 +7. The new password will be displayed on your browser. You can now login with this new password. 
 + 
 +|{{:faq:profile:reset_password:7.jpg|}}|
  
-Upon receiving the email on your alternate email: +Once you have logged in, you are advised to change your password. Make sure it is complicated and unique.\\ 
-  - Click on the link to confirm your reset password request.\\ {{:faq:profile:user_reset_pwd:3-1.png?nolink|}}\\ \\ +Find out more: [[faq:profile:how_to_change_my_password_account|How do I change my password?]]
-  - Click **Reset Password Now**.\\ {{:faq:profile:user_reset_pwd:3-2.png?nolink|}}\\ **Note:** Alternately, you may choose to send the reset password to your alternate email.\\ \\ +
-  - The new password will be displayed on your browser.\\ {{:faq:profile:user_reset_pwd:3-3.png?nolink|}}\\ \\+
faq/profile/how_to_reset_password_for_my_account.1438077511.txt.gz · Last modified: 2015/07/28 17:58 by vikki

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