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faq:profile:how_to_reset_password_for_my_account [2019/05/21 17:15] – netiaraja | faq:profile:how_to_reset_password_for_my_account [2022/05/25 12:00] (current) – vikki | ||
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====== How to reset/ | ====== How to reset/ | ||
- | \\ | ||
You may reset/ | You may reset/ | ||
- | When you reset your password, the system will send the password to your [[what_is_an_alternate_email|Alternate Email]], which you can define | + | When you reset your password, the system will send the password to your [[what_is_an_alternate_email|alternate email]], which you can define |
+ | |||
+ | **Before Your Proceed:** | ||
+ | * Make sure you have already defined your alternate email before performing the following password reset action. ([[faq: | ||
+ | * If you have not define an alternate email to your account, you may have to consult your [[faq: | ||
- | ***Note that you must have already defined your alternate email before performing the reset password action.**\\ | ||
- | [[faq: | ||
- | ==== Reset Account Password ==== | ||
To reset your account password, please follow the steps below: | To reset your account password, please follow the steps below: | ||
- | - On your login page, click on the **Login** button.\\ {{: | ||
- | - You will see the error "Login is incorrect" | ||
- | - On " | ||
- | - A reset password request confirmation is sent to your alternate email.\\ {{: | ||
- | Or: | + | 1. Go to your Staff Login page or [[https:// |
- | - On your login page, click on the **Forgot | + | |
- | - On "Password | + | |{{: |
- | - A reset password | + | |
+ | //Note:// Some login screen may use "Lost your password" | ||
+ | |||
+ | 2. Enter your email address | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | |||
+ | 3. If you see the following screen, make sure your email address is filled correctly, and click **Request** | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 4. The reset password | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 5. Now, access your alternate email account to view the email with the password reset link. **Click on the link** that is provided in the email. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 6. You will see the following screen. To view the new password through your browser, select the "View on browser (next page)" option. If you wish to receive the new password via your alternate email, select the "Email the new password" | ||
+ | In this example, we will go with the first option. Click **Reset Password Now** to proceed. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 7. The new password will be displayed on your browser. You can now login with this new password. | ||
+ | |||
+ | |{{: | ||
- | Upon receiving the email on your alternate email: | + | Once you have logged in, you are advised |
- | - Click on the link to confirm | + | Find out more: [[faq: |
- | - Click **Reset Password Now**.\\ {{: | + | |
- | - The new password will be displayed on your browser.\\ {{: | + |