This shows you the differences between two versions of the page.
Next revision | Previous revision | ||
faq:email:outlook_unable_to_use_tls_after_windows_update_kb5018410 [2022/10/21 15:18] – created vikki | faq:email:outlook_unable_to_use_tls_after_windows_update_kb5018410 [2022/10/21 22:47] (current) – [I) Revert/Uninstall the Cumulative Update - KB5018410] vikki | ||
---|---|---|---|
Line 3: | Line 3: | ||
====== Outlook cannot send and receive email with SSL/TLS configuration after Windows Update (KB5018410) ====== | ====== Outlook cannot send and receive email with SSL/TLS configuration after Windows Update (KB5018410) ====== | ||
- | Since Oct 11, 2022, we received several reports from clients who have performed Cumulative Update for Windows 10 Version 21H1 (KB5018410) are experiencing issues on sending and receiving emails on Ms Outlook with SSL/TLS or STARTTLS enabled. | + | Since Oct 11, 2022, we received several reports from clients who have performed Cumulative Update for Windows 10 (KB5018410) are experiencing issues on sending and receiving emails on Ms Outlook with SSL/TLS or STARTTLS enabled. |
Typical error messages displayed for this issue include: | Typical error messages displayed for this issue include: | ||
Line 23: | Line 23: | ||
|{{: | |{{: | ||
+ | |||
+ | ---- | ||
===== Solutions ===== | ===== Solutions ===== | ||
- | ==== 1. Revert/ | + | ==== I) Revert/ |
+ | |||
+ | You will be able to use SSL/ | ||
+ | |||
+ | Please follow the steps below: | ||
+ | |||
+ | 1. Make sure you have closed Ms Outlook. | ||
+ | |||
+ | 2. Go to **Control Panel** and select **Programs and Features** | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 3. Click **View installed updates**. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 4. From the list of updates, look for **Security Update for Microsoft Windows (KB5018410)**. Right-click on the item and select **Uninstall**. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 5. When asked to confirm the uninstallation, | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 6. The uninstallation process will take several minutes. Once the update has been uninstalled, | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | Once you have restarted your PC, you will be able to connect your SMTP/ | ||
+ | |||
+ | **Optional: You can pause Windows updates at Settings > Windows Update and wait for the next update available (after KB5018410), or download and install [[http:// | ||
+ | |||
+ | ---- | ||
+ | |||
+ | ==== II) Temporarily disable SSL/ | ||
+ | Another alternate solution is to switch SSL/ | ||
- | ==== 2. Temporarily disable SSL/ | + | You can change the Outlook setting at File > Account Settings > Manage profiles > Email Accounts... > Double-click on the email account > More Settings:- |
+ | For IMAP users: | ||
+ | ^Incoming server (IMAP):| 143 | | ||
+ | ^Use the following type of encrypted connections: | ||
+ | ^Outgoing server (SMTP):| 587 | | ||
+ | ^Use the following type of encrypted connections: | ||
+ | For POP3 users: | ||
+ | ^Incoming server (POP3):| 110 | | ||
+ | ^This server requires an encrypted connection (SSL/TLS):| NO (Uncheck) | | ||
+ | ^Outgoing server (SMTP):| 587 | | ||
+ | ^Use the following type of encrypted connections: |