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--- faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:07] – [Step 2: Remove your POP3 account] vikki
+++ faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:31] (current) – [Step 4: Move old emails to your IMAP account (optional)] vikki
@@ Line 7: / Line 7: @@
 Switching from POP3 to IMAP is easy with the following steps:
-. Make a local backup on your emails\\
+. [[#step_1make_a_local_backup_on_your_emails|Make a local backup on your emails]]\\
-. Remove your POP3 account\\
+. [[#step_2remove_your_pop3_account|Remove your POP3 account]]\\
-. Set up your account with IMAP\\
+. [[#step_3set_up_your_account_with_imap|Set up your account with IMAP]]\\
-. Move old emails to your IMAP account (optional)
+. [[#step_4move_old_emails_to_your_imap_account_optional|Move old emails to your IMAP account (optional)]]
@@ Line 90: / Line 90: @@
-You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the link below:
+You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the steps below.
-[[faq:email:mail_setup_ms_outlook_secure_imap|Email Setup Guide: Microsoft Outlook (Secure IMAP)]]
+Note: If you encounter issue creating IMAP using the default setup wizard (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq:email:mail_setup_ms_outlook_imap|manual setup guide]].
+. Go to **File**.
-----
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:13.jpg|}}|
+. Click **Add Account**.
-===== Step 4: Move old emails to your IMAP account (optional) =====
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:14.jpg|}}|
-You may skip this step if you want to keep the old emails from the previous POP3 profile on your device locally.\\
+.Fill in your email address into the given field. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**.
-Follow through the steps below if you want to upload and sync the old emails to the server and make them available across all devices using IMAP.
-Before you proceed, please make sure your email quota is sufficient to contain all emails.\\
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:15.jpg|}}|
-. Select the new folder that you have created in your POP3 account such as "Old Inbox" and "Old Sent". Then, drag and drop it under the IMAP folder. By doing this, you can separate the folder for new and old backup emails.
+. Proceed by selecting **IMAP**.
-{{:faq:email:addpoptoimap5.png?800|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:16.jpg|}}|
-. Repeat the step for all of the folders. After you have finished moving the emails, you may close the POP3 account by right-click on the account and select **[Close]**.
+. Please fill in these details in the IMAP Account Settings:
-{{:faq:email:poptoimap14.png?400|}}
+^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port (incoming)|**993**|
+^Encryption method|**SSL/TLS**|
+^Require logon using Secure Password Authentication (SPA)|Leave untick|
+^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port (outgoing)|**465**|
+^Encryption method|**SSL/TLS**|
+^Require logon using Secure Password Authentication (SPA)|Leave untick|
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:17.jpg|}}|
+Click **Next** to continue.
+. Then, enter your email account's password and proceed with **Connect**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:18.jpg|}}|
+. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:19.jpg|}}|
+. You will see two profiles on the left; one contains emails that were downloaded from your previous POP3 account, and another is your newly created IMAP account.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:20.jpg|}}|
+Note that some emails may be missing from the IMAP account if you have set to delete emails from the server on your previous POP3 account.\\
+If you want to move emails from your local device (downloaded by previous POP3 account) back to the server so that you can view them across different devices with IMAP, proceed to [[#step_4move_old_emails_to_your_imap_account_optional|Step 4]] below.
+----
+===== Step 4: Move old emails to your IMAP account (optional) =====
-You may expect longer synchronisation time in Microsoft Outlook if you have larger folder's size.
+You can skip this step if you want to keep the old emails (from the previous POP3 account) on your device locally without synching to the server.
+If you want to upload and sync the old emails to the server and make them available across all devices using IMAP, follow through the steps below.
+**<fc #ff0000>IMPORTANT:</fc>** **Before you proceed, please make sure your email space is sufficient to contain all emails.**\\
+If required, please request your avomaster or voadmin to [[faq:administrator:how_to_adjust_user_s_email_space|increase your email space]].
+. To move emails from the old POP3 account to the new IMAP account, simply select the emails from your POP3 profile, and drop them to the Inbox or any folder within the IMAP profile.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:21.jpg|}}|
+. Alternatively, you can first create a custom folder under the POP3 profile, and move the desired emails into that folder. Then, drag-and-drop the folder to your IMAP profile. You will then be able to see this custom mail folder on webmail and other devices that are set up with IMAP.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:22.jpg|}}|

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