Table of Contents
Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Can't receive an email on Outlook: Troubleshooting Steps
Can't receive an email on Outlook: Troubleshooting Steps
To troubleshoot this issue, please follow these steps:
Step 1: Check Your Internet Connection
Ensure that your internet connection is stable. Try accessing other websites or applications to confirm that your internet is working properly.
Step 2: Check Junk/Spam Folder in Outlook
Sometimes, emails are mistakenly marked as spam. Check your Junk or Spam folder in Outlook to ensure that the email hasn't been filtered incorrectly.
Step 3: Check Your Webmail
Log in to your webmail account directly through the Lookafter's official login portal. Confirm if the email is present in your webmail Inbox. This helps to determine if the issue is specific to Outlook or if it's a broader problem.
Step 4: Adjust Junk Email Settings in Outlook
Go to “Home” in the Outlook toolbar. Click on “Junk” and then select “Junk Email Options.” Check the settings and adjust the filter level if necessary. Ensure that your contacts or safe senders are listed to prevent their emails from being marked as junk.
For more details, please refer Outlook's Junk Email Filter Option.
Step 5: Verify Email Rules in Outlook
Check if there are any rules set up in Outlook that could be diverting emails to specific folders. Go to “File” > “Manage Rules & Alerts” to review and modify rules.
For more details, please refer Outlook's Guide for Editing Rules
Step 6: Disable Email Filtering/Security Software
Temporarily disable any third-party antivirus or security software that might be interfering with the download of your emails. If you can receive emails after disabling it, consider adjusting its settings.
Step 7: Check Your Email Settings
Ensure that your email account settings in Outlook are correct. Depending on the method you use, follow through the following guide to check your email settings:
Step 8: Increase Mailbox Quota
Ensure that your mailbox isn't full. If your mailbox has reached its quota, you may not receive new emails. Delete unnecessary emails or archive them to free up space.
Step 9: Test with Another Email Client
If possible, test your email account with another email client to determine if the issue is specific to Outlook or if it's a broader problem.
Step 10: Update Outlook
Make sure you are using the latest version of Microsoft Outlook. Outdated software can sometimes cause compatibility issues. Check for updates and install them if available.
