Getting Started with Lookafter Email Service

Welcome to Lookafter Email Service! We're excited to have you on board. This guide will walk you through the basics of setting up and using your new email account. Let’s get started!

To access your webmail:

1. Navigate to your website and click Login or Staff Login. Alternatively, you can directly visit Lookafter Login Page.
2. Enter your email address and password.
3. Click Login.
4. Once logged in, click Email from the top menu bar to access your emails.

Your email account includes several folders to help you organize your messages:

• Inbox: Where new emails arrive.
• Read: Emails you have opened will be moved here. (See how to keep read mails in the inbox)
• Sent: Emails you've sent to others.
• Drafts: Emails you've saved as draft while composing.
• Junk: Suspicious or unsolicited emails will be filtered into this folder if the junk filter is enabled
• Trash: Deleted emails are stored here temporarily.

Use the sidebar to switch between folders and the search bar to find specific emails.

1. Click Compose.
2. Enter the recipient's email address, subject, and message.
3. Click Send.

• New emails will appear in your Inbox.
• Click on an email to open and read it.
• Use the Reply, Reply All, or Fwd buttons to respond or share the email.

*If emails are not found in your Inbox, check your Junk folder.

You can personalize each mailbox to match your preferred view, including the columns displayed and the number of emails listed per page.
To do so:

1. Select the mailbox (e.g. Inbox, Read).
2. Click Folder Settings, then Settings.
3. Adjust the display options to suit your preferences and click Save.

1. Expand the Configuration tab on the left sidebar and select General.
2. At the “Signature” section, create your signature.
3. Click Update.

For a step-by-step guide, please see: How to create signature for webmail

1. Expand the Configuration tab on the left sidebar and select Rules.
2. Create a rule by defining the keyword and selecting the destination folder.
3. Click Save Settings.

For a step-by-step guide, please see: Organizing Emails with Mailbox Rules

1. Expand the Configuration tab on the left sidebar and select Options.
2. Select the “Enable auto reply” checkbox.
3. Enter the prefix add to subject and auto-reply message.
4. Click Save.

For a step-by-step guide, please see: How to Setup Auto-Reply in Webmail

Stay connected on the go by setting up your email on your smartphone, laptop or PC following these guides:

• Microsoft Outlook (PC/Laptop): IMAP Setup | POP3 Setup
• Mozilla Thunderbird (PC/Laptop): IMAP Setup | POP3 Setup
• Apple Mail (Mac): IMAP Setup | POP3 Setup
• New Outlook for Windows: IMAP Setup
• Default Mail App (Mobile Device): iPhone/iPad | Android
• Microsoft Outlook App (Mobile Device): iPhone/iPad | Android
• Gmail App
• TypeApp

For more guides, please see: Mail Setup Guides for Email Clients & Mobile

• Use a strong and unique password for your email account.
• Enable 2Auth Second Factor Authentication for additional protection of your email account.
• Protect your mailbox by enabling junk filter to flag suspicious emails.
• Add known and regular senders to your address book tto ensure their emails always land in your inbox.
• Use updated web browser and mail clients to access your emails.

If you encounter any issues, here are some quick fixes:

• Forgot Password: Click Forgot password on the login page to reset it.
• Missing Emails: Check your Junk folder or search for the email.
• Cannot Send or Receive Emails: Check your internet connection and email settings.

For additional support, visit our Frequently Asked Questions (FAQ) or reach out to our Helpdesk team at helpdesk@lookafter.com.